Summary In this episode of the AI for Sales podcast, host Chad Burmeister speaks with Piyanka Jain, CEO of Ask Enola, about the transformative impact of AI on customer experience and decision-making. They discuss the importance of clarity in AI interactions, the misconceptions surrounding AI, and the necessity of maintaining a human touch in an increasingly automated world. Piyanka emphasizes the ethical considerations of AI and the need for conscious capitalism, while also highlighting emerging technologies and the skills salespeople need to thrive in this new landscape. Takeaways AI is changing how customers interact with technology. Clarity in desired outcomes is crucial for effective AI use. AI can drastically reduce the time needed for data analysis. AI enhances human roles rather than replacing them. Misconceptions about AI can lead to fear and misunderstanding. Human oversight is essential in AI applications. Ethics in AI development is critical for responsible growth. Salespeople need to focus on clarity and critical thinking. Finding personal downtime is essential for mental health. AI should complement human interaction, not replace it. Chapters 00:00 Introduction to AI in Sales 02:58 Transforming Customer Experience with AI 05:58 The Importance of Clarity in AI Interactions 08:49 AI's Impact on Decision-Making 11:40 Misconceptions and Realities of AI 14:40 The Human Element in AI Automation 17:17 Ethics and Responsibilities in AI Development 20:11 Emerging Technologies and Future Trends 23:09 Balancing AI and Human Touch 25:47 Final Thoughts on AI and Humanity The AI for Sales Podcast is brought to you by BDR.ai, Nooks.ai, and ZoomInfo—the go-to-market intelligence platform that accelerates revenue growth. Skip the forms and website hunting—Chad will connect you directly with the right person at any of these companies. 👉 Visit www.SDR.ai/intro to unlock your direct line.