<p>On this episode of SHIFT - The Lakeland Chamber of Commerce Podcast, Chamber President &amp; CEO Cory Skeates sits down with Tony Johnson, CCXP, Founder of Ignite Your Service.&nbsp;</p> <p>The episode features a a discussion on how to best offer customer service, secure sales and lead during our ever-changing economy.</p> <p>Tony's experience in these areas comes from &nbsp;20 years of running businesses - from retail to &nbsp;restaurants and everything in between.&nbsp; He has supported Fortune 200 &nbsp;companies and small businesses alike in Sports and Leisure, food &nbsp;service, retail, healthcare, and convention centers.&nbsp;</p>