<p>What&apos;s Going On?...with Shaun is back with one of the brightest minds in the automotive industry. Bill Playford, is a Founder at Dealerknows and a deeply experienced veteran of the car business. I&apos;ve known Bill long enough to not remember how many years it&apos;s been. His automotive experience includes retail inside dealerships, technology providers, true data science, and expert, results-based consulting. If you&apos;re not connected with Bill, start with Linkedin as this is where he drops thought provoking articles he doesn&apos;t need chatGPT to write and they are worth reading. <br/><br/>During the episode, we talk about Bill&apos;s journey in revolutionizing car sales through online transactions and lead scoring technology, his evolving views on Business Development Centers (BDCs), management challenges within dealerships and advocacy for a fresh approach to training staff to be the best version of themselves. We also talk about the upcoming Dealerknows Summer Camp event and invite automotive professionals to attend. I hope you enjoy this listening to this episode as much as we enjoyed capturing it. <br/><br/>Ladies and Gentlemen...Bill Playford.<br/><br/>Shoutout to Hired Guns for producing this podcast.  Check them out for yourself at <b>www.hiredgunsagency.com</b></p>