Well, it took us over 200 episodes to get our act together and make it happen, but it was worth the wait because we're finally joined by our favorite "Queen of Team," Marty MacPhee! Marty shares her background as a member of the "NEI Extended Universe," her training and behavior background at Brookfield Zoo and Disney's Animal Kingdom, and many of the lessons she's learned along the way about teamwork, coaching, and communication. We discuss the changing expectations of people coming in as new members of the zoological field, the importance of active listening, the problems that happen when we overindex on competency to the exception of honesty and empathy, strategies for lowering defensiveness, and the thrill of having a leader that's interested in your success. This was a wonderful conversation with one of our favorite people!

References: 

• The New Rules of Executive Presence by Sylvia Ann Hewlitt
• First Step to Collaboration? Don't be so Defensive! by Jim Tamm
• Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss

If you have a suggestion for a question, topic, or guest you'd like to hear on a future episode of the show, let us know at [email protected]!

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