Building Loyalty: Danielle Feidler on Elevating Customer Experience in Homebuilding
In this episode of The Power to Build Show, Bryan and Marco sit down with Danielle Feidler, Principal at Fired Up Culture, to explore how builders can elevate customer experience in today’s market. Topics include:CX Strategy – Building trust, advocacy, and loyalty through cultureCommunication – Managing expectations and proactive engagementTactics – Low-cost, high-impact ways to improve CX across teamsTechnology – CRM, surveys, portals, and AI for smarter serviceScaling CX – When and how to launch customer experience programsFuture Outlook – Why CX is becoming a strategic must-have for builders