Send us Fan MailEven as SharkNinja has grown into a home goods behemoth with a market cap over $17 billion, the fundamental expectations of its customers have remained the same: They want to see the company deliver the same value it has always provided them. Known for its Shark vacuums and its Ninja blenders among other products, SharkNinja still focuses on one consumer at a time. Or to put it another way, CEO Mark Barrocas has often said that the goal is to build the business one five-star review at a time. For SharkNinja, providing value to its customers goes beyond just delivering great products. It’s also about delivering top-notch customer service that creates a superior customer experience. Jake Finch, Vice President of Global Customer Experience for SharkNinja, has seen customer experience become a much more holistic deliverable for companies today.