If you've spent four episodes learning how to wedge out other agents' accounts... congratulations. Someone in your market is now running those exact plays on you. This episode is Randy's defensive playbook: the ABC account management system, the written service timeline that turns your service commitments into signed contracts, and the cross-sell strategy that makes your best accounts nearly impossible to crack. One producer went from losing 6 accounts in 18 months to growing his book 28% in 24 months using exactly this system. IN THIS EPISODE•       The ABC system: why your A accounts (top 20%, 80% of revenue) are probably getting the least service — and exactly how to fix that with visit frequency and proactive touchpoints•       Why frequency alone isn't enough: the one document that locks a client in and shuts down a competitor's wedge before it starts•       A real written service timeline example: April 15 claims review, July midyear check, September renewal strategy, November delivery — all signed at the start of the policy year•       Cross-selling as a defensive weapon: why holding more lines per account is the highest-return retention activity a producer can do•       The producer comeback story: from 6 lost accounts to 28% book growth in 24 months, with zero cold callsReady to move your agency from Selling 2.0 to Selling 3.0? Learn more about Bignition at bignition.com.Want us to tackle a real challenge you're dealing with? Submit your question using the link below. We read every question. We don’t respond to all of them—but the best ones get turned into episodes.If this episode was helpful, share it with a producer or agency leader who needs it.  Get more insights like this every week: 👉 Subscribe to the podcast & blog: https://thewedge.net