Electrification is accelerating across North America. Rebates are expanding. Regulations are tightening. And HVAC contractors are being asked to deliver higher efficiency, lower emissions, and better comfort all at the same time. So where does dual fuel fit in? In this episode of Service Business Mastery, recorded live at AHR Expo, Tersh Blissett sits down with Matt Schlegel and Charles Hurd to break down how dual fuel heat pumps are becoming a powerful solution for commercial and residential contractors. If you're trying to navigate electrification, cold climate performance, rebate programs, and evolving control requirements, this episode gives you clarity and strategy. What You Will Learn in This Episode • What dual fuel heat pumps are and how they operate • The difference between single heat operation and simultaneous heating • Why electrification incentives are driving commercial demand • How dual fuel helps avoid expensive electrical upgrades • Why gas can outperform electric strip heat in extreme cold • How adjustable changeover temperatures impact comfort and cost • How to calculate annual operating costs and emissions impact • How Controls Verification Protocol affects inverter systems • The growing push toward communicating equipment • What AHRI 1380 demand response compliance means for contractors • How manufacturers are using AI to improve troubleshooting and service Timestamps 00:00 Adjustable changeover temperature explained 05:23 What dual fuel solves in commercial applications 08:12 Gas vs electric strip heat in extreme cold 12:24 Utility cost and emissions comparison tool 16:02 How thermostats and changeover logic work 23:39 Brand loyalty after COVID shortages 28:24 Refrigerant transition challenges 33:01 CVP and communicating systems 35:31 Future of proprietary thermostats 40:49 AI in HVAC troubleshooting 44:09 Automation vs AI hype 48:15 How to become a dealer How to become a YORK dealer https://www.york.com/dealers/become-a-contractor Follow the Host and GuestTersh Blissett: https://www.linkedin.com/in/tershblissett/ Josh Crouch: https://www.linkedin.com/in/josh-crouch/ Matt Schlegel: https://www.linkedin.com/in/matthew-schlegel/ Charles Hurd: https://www.linkedin.com/in/charlesrhurd/ Bosch: https://www.linkedin.com/company/boschhomecomfortgroup/ Connect with Us• LinkedIn - https://www.linkedin.com/company/service-business-mastery • TikTok - https://www.tiktok.com/@servicebusinessmastery • Facebook Group - https://www.facebook.com/groups/servicebusinessmasterypodcast • Instagram - https://www.instagram.com/servicebusinessmasterypodcast 👉 Enroll Today - https://bit.ly/3CZTDte🚀 Get Your 14-Day Free Trial with CallRail! 👉 Visit: https://www.callrail.com/sbmpod