Digital Banking Podcast

In the latest episode of theDigital Banking Podcast, host Josh DeTar of Tyfone welcomed Alice Sesay Pope, a customer experience executive and author who spent her career transforming service organizations at Capital One, Visa, USAA, and Amazon. Pope trained as a chemical engineer before moving into financial services, where she learned to pair rigorous process design with the soft skills that let frontline employees actually help people. Pope described the current moment as a "trust recession...

In the latest episode of theDigital Banking Podcast, host Josh DeTar of Tyfone welcomed John Felton, CEO at Southern Chautauqua Federal Credit Union. Felton's parents helped found the credit union in the late 1950s, and he grew up watching his mother write loans out of the family's living room before he eventually left a career as a chef to join her. Felton walked through the difference between financial knowledge and financial wisdom, and why one-size-fits-all budgeting advice misses how dif...

In the latest episode of the Digital Banking Podcast, host Josh DeTar of Tyfone welcomed Sachin Kundra, CIO at Chevron Federal Credit Union. The conversation centered on what it actually looks like to run an "AI-first" credit union, and why Kundra believed AI was making us both dumber and smarter at the same time. Kundra walked through real production use cases already running at Chevron FCU, an internal knowledge agent nicknamed Ask Yoda that over 250 employees used daily, and an outbound ca...

In the latest episode of the Digital Banking Podcast, host Josh DeTar of Tyfone welcomed Greg Michlig, President and CEO of CU Insight. The episode centered on how credit unions communicate their value at a moment when search itself is changing, and what that shift means for advocacy, personalization, and the industry's smaller institutions. Michlig traced the pace of change back through decades of credit union history, from the arrival of internet banking to mobile deposit to today's AI tool...

In the latest episode of the Digital Banking Podcast, host Josh DeTar of Tyfone welcomed Rohit Jayachandran, Head of Banking & Financial Services at Mphasis, for a wide-ranging conversation about the intersection of technology, culture, and human decision-making in financial services. Jayachandran walked through 25 years of banking technology evolution — from the dot-com era through mobile, digital, cloud, and now AI — and made a pointed argument that most financial institutions were appr...