<p>Most dealers know they should do more to get more referrals; they just don’t have time to do it. In other words, it’s common knowledge, not common practice. By creating a referral marketing system, valuable, money making referrals will happen in a more systematic, reliable and predictable way.  <br/><br/>In this podcast, I discuss the huge difference between Word-of-mouth vs. a referral marketing system </p><p>Want to improve customer service and get more referrals?  Here are a few lists I’ve put together that might help:</p><p>· The 12-point customer complaint checklist</p><p>· 11 things you can do to really make a difference</p><p>· 9 great customer service ideas </p><p>Dave Carleton<br/> <a href='https://SpaPoolMarketingSuccess.com'>https://SpaPoolMarketingSuccess.com</a></p>