Send a textSummaryIn this episode of The Wireless Sway, host Chris Whitaker engages with Bryce Hayes, a seasoned global operations executive, to discuss the evolving landscape of telecom operations, the challenges faced by TSDs, and the importance of transparency and communication in the industry. Bryce shares insights from his extensive career, highlighting the complexities of onboarding suppliers, managing commission disputes, and the impact of AI on operational efficiency. The conversation emphasizes the need for collaboration between sales, operations, and suppliers to create a seamless experience for advisors and customers alike.TakeawaysBryce Hayes has over 30 years of experience in telecom operations.The trusted advisor model is becoming increasingly important in the industry.TSDs face challenges with the growing number of suppliers and complexity of services.Transparency is crucial in resolving commission disputes and operational issues.Onboarding suppliers requires alignment between sales, operations, and marketing teams.AI can enhance operational efficiency but should be used to supplement human decision-making.Effective communication is key to successful relationships between TSDs, suppliers, and advisors.The best operational practices involve removing friction in processes.Supplier profiles must align with the needs of the advisor community for success.Building strong relationships between sales and ops leads to better outcomes.Sound bites"It's always evolving to solve the same problems.""The trusted advisor model just continues to explode.""Most people are open to it."Chapters00:00 Introduction to Bryce Hayes02:47 Bryce's Journey in Telecom04:42 The Evolution of Operations05:39 Challenges in the TSD Ecosystem09:10 Commission Disputes and Their Impact13:18 Onboarding Suppliers Effectively19:14 Value of TSDs to Suppliers23:21 Improving Processes and Relationships26:29 Identifying Ideal Supplier Profiles26:36 Brokered Relationships in the Channel28:58 The Importance of Transparency and Communication32:06 Top Challenges for Operations Leaders40:16 The Role of AI in Operations46:31 Building Strong Relationships in the ChannelKeywordsTSD, operations, telecom, AI, supplier onboarding, transparency, communication, challenges, commission disputes, advisor communityMore on Bryce“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.