Ep 13. 5 Free Ways To Sustain & Grow Your Client Base 
Shownotes 

Being a successful barber is dependent on having a solid clientele. 
 
Would you benefit from learning actions you can take to retain and acquire clients? Are you taking these steps to grow your income consistently for you and your barbering career? Then put your headphones on and listen as Mike breaks down 5 techniques that you can apply to your business today. 

What You Will Learn From This Episode.
-How to make sure you are giving quality customer service. 
-What is quality control and how to apply it to your career. 
-How to schedule their next appointment after their service. 
-Social media techniques to get seen by locals. 
-Getting your clients to post on your behalf. 

Timestamps. 

1:10 – The importance of having clientele 
2:22 – Customer service & the customer service industry. 
3:39 – Listen first, do not be disagreeable. 
4:42 – Giving suggestions, keeping options open. 
6:04 – Hear, understand, and consider client’s requests. 
8:42 – What is quality control? 
9:22 – Using the handheld mirror to ensure quality control. 
11:13 – Schedule their next appointment after the service. 
13:44 – Using social media to grow your clientele. 
14:51 – Using the location tab on IG to boost your visibility. 
16:43 – The best way to use word-of-mouth advertising. 
17:17 – How to get your client to post on your behalf. 
18:20 – How to reach 1500 people with just 3 people. 
20:30 – Episode Recap. 

Key Takeaways 

“Customer service is the number one thing you have to prioritize, making sure that your clients requests are heard, understood and considered, give them options but never, never tell them that they are wrong” 

“If you have good customer service, and good quality control, the next thing you should do is to rebook them, ask them if they would like to book their next appointment now” 

“When you let your client post a picture on your behalf, you are reaching ALL of their followers, if you post 3 pictures, and each of them has 500 followers, you just got in front of 1500 people” 

Connect with Barberpreneur Podcast: 

• Website: https://www.barberpreneurpodcast.com/ 
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• Twitter: https://twitter.com/barberpreneurp