What if the biggest gap in your healthcare practice isn't clinical—it's emotional? In this episode, Tracy Cherpeski sits down with returning guest Phil Johnson, founder of the Master Business Leadership program, for a direct and data-driven conversation about emotional intelligence and why most high-achieving healthcare professionals have barely scratched the surface of developing it.  Read the full show notes, memorable quotes, and key takeaways.  Phil's work spans 18 countries and 57 years of experience. He breaks down why EQ development is experiential—not intellectual—and why that distinction changes everything. He shares the neuroscience of why change is so hard, what it really means to stop giving away your energy, and what the ROI of genuine EQ development looks like in concrete results.  You'll hear why high IQ and low EQ so often go together, what Apple's hiring strategy reveals about emotionally intelligent organizations, and how the Gallup data on global employee engagement connects directly to what's happening inside your practice right now. If you've been talking about emotional intelligence without doing much about it, this episode is a direct and useful challenge to go further.  Read the full show notes, memorable quotes, and key takeaways.  See Where Your Practice Stands: Take our Practice Growth Readiness Assessment  Connect With Us:  Be a Guest on the Show  Thriving Practice Community  Schedule Strategy Session with Tracy  Tracy’s LinkedIn