What separates thriving dental practices from struggling ones often comes down to one thing: how effectively the team communicates with patients. In this episode, David Harris sits down with Debra Engelhardt Nash — one of dentistry's most accomplished practice management consultants and co-founder of The Nash Institute — to explore the verbal skills that consistently move patients from hesitation to "yes."Debra introduces her "Five Killer Questions" framework: a proven set of patient-centered conversations designed to uncover what patients truly value, address unstated concerns, and build the kind of trust that leads to long-term loyalty and higher case acceptance.Topics covered include:Why most dental communication inadvertently creates patient resistanceThe psychology behind why patients say no to recommended treatmentHow to discover what each patient actually cares about before presenting treatmentThe five questions that consistently convert hesitation into acceptanceTeam training strategies to embed stronger communication practice-wideThe direct link between patient communication skills and practice profitabilityAbout Debra Engelhardt Nash: Debra is a nationally recognized speaker, author, and dental practice management consultant with over 40 years of experience transforming practices across North America. As co-founder of The Nash Institute, she brings unparalleled expertise in the human side of dentistry.To learn more about protecting your dental practice from embezzlement and financial threats, visit www.prosperident.com or schedule a consultation at www.prosperident.com/meetwithdavid. Timestamps: 0:00 - Introduction / Show open 4:34 - Why most dental communication inadvertently creates patient resistance 16:00 - The psychology behind why patients say no to recommended treatment 32:00 - How to discover what each patient actually cares about before presenting tr 48:00 - The five questions that consistently convert hesitation into acceptance 59:50 - Team training strategies to embed stronger communication practice-wide 1:12:00 - The direct link between patient communication skills and practice profitabi 1:27:28 - Closing / How to contact Prosperident