Inspiring Women with Laurie McGraw

Jessica Palacios was two semesters away from her nursing degree when she walked into a patient's room mid-clinical and found an elderly woman alone in the dark, covered in bed sores, on the wrong mattress, with photos of her family taped to her IV pump. When Jessica raised the alarm, her professor told her to worry about it when she was a real nurse. She sat in her driveway and cried for 30 minutes that evening. That one moment sent her on a decade-long journey through accounting, psychology, sociology, and business before a faculty advisor finally looked at her history and said, you should be in HR. What followed was a 20+ year career at the Texas A&M University System, where Jessica now serves as Associate Director of System Benefits Administration, overseeing healthcare and benefits for over 50,000 covered lives across one of the largest university systems in the United States. In this episode of Inspiring Women, host Laurie McGraw sits down with Jessica to unpack the full journey, the pivots, the promotions, the hard feedback, and the leadership lessons that only come from doing it the hard way. They discuss: The clinical experience that forced Jessica to walk away from nursing and what it still teaches her about advocacy today How she accidentally stumbled into benefits while working at Webb County before she even had her degree What it was like to be thrust into management early with no guidance and be told her tone was a problem The HR director who sat her down with emotional intelligence books and met with her every week until something shifted Why she believes benefits is the single greatest place in any organisation to change an employee's life outside of their paycheck How she now intentionally invests in her team's growth, certifications, master's degrees, vendor relationships and beyond Jessica Palacios is proof that the career you planned and the career you're meant for are rarely the same thing, and that a life spent in service to people can take more shapes than you ever expected.

What happens when a Wall Street bond analyst, urban planner, freelance filmmaker, and investment banker all become the same person, and that person ends up running healthcare benefits for 215,000 people at the University of California? Laura Tauber didn't follow the rulebook. She followed curiosity. Laura Tauber is the Executive Director of Self-Funded Health Plans at the University of California, Office of the President. She oversees PPO plans, HMO plans, and benefit partnerships with Anthem and Blue Shield for a workforce that spans everything from Nobel laureates to gardeners — active employees, early retirees, and families spread across California and beyond. 60% of that workforce is unionized. 5 of her campuses have no medical center. And 50-60% of total plan spend runs through UC's own health system, meaning she's constantly negotiating with the very hospitals she depends on. It started not in healthcare — but in natural resources. Laura studied environmental policy, nearly became a forester, spent a summer in rural Montana, and realized that wasn't the life for her. She pivoted to urban planning, moved to San Francisco in 1982 in the middle of a recession, couldn't find work, and called a friend in New York who happened to be hiring at a bond insurance company. That one phone call put her in healthcare. She became a healthcare bond analyst — spending years doing deep financial analysis for hospitals, understanding how CFOs and CEOs think, what keeps them up at night, what their numbers actually mean. Then she moved to Blue Shield of California. Then Accenture as a healthcare strategy consultant. Then a stint in investment banking — where her biggest revelation wasn't finance, it was that she hated banking but loved strategy. Then Scan Health Plan. Then Kaiser. And somewhere in the middle of all of it, she took what she calls "a long sabbatical or a midlife crisis" — left healthcare entirely, got a BFA in cinematography, worked freelance for the BBC, worked on a travel show, and worked on a Spike Lee film. Then she came back. And everything clicked. In this conversation, Laura breaks down what it actually takes to make high-stakes benefit decisions across a system this complex — balancing member needs, budget constraints, union contracts, provider negotiations, pharmacy costs, and the constant pressure of doing right by people whose lives depend on the decisions you make. We go deep on: How her background across hospitals, health plans, investment banking, and consulting gives her a different lens when she looks at data — and why that multi-perspective thinking shapes every decision she makes The GLP-1 decision that consumed 18 months of her life — every study, every doctor conversation, every ethical consideration — and the hard call she ultimately made The $2 million hemophilia cure problem and the question underneath it: if a drug pays for itself over time and it's the right thing to do for the member, can you afford not to cover it? Why she still pulls up the raw spreadsheet herself instead of reading the summary — and why that habit has repeatedly led her to insights her own team missed What "making room at the table" actually looks like in practice — and how her first boss at UC gave her the opportunities that shaped everything that followed How she thinks about developing the next generation of leaders: understanding where people want to go, clearing the path for them, and supporting them even when that means helping them leave Why healthcare is fundamentally different from every other corporate environment — and why that emotional dimension is exactly what draws her to it Every detour Laura took — the bond analysis, the urban planning, the film set — gave her a way of thinking about problems that a straight-line career never could have built. This conversation is about what that actually looks like in practice.

"When you do your homework... when you can speak to the facts... they stop and they listen." In this episode of Inspiring Women, Laurie McGraw sits down with Kristy Whitehurst, the powerhouse behind the employee benefits strategy at Genuine Parts Company (GPC). Managing the well-being of over 60,000 members across a global landscape is no small feat, yet Kristy has navigated this complex "puzzle" for over two decades. Kristy opens up about her unconventional start—from a degree in dietetics to becoming a leading voice in HR. She shares the raw reality of rising through the ranks in a male-dominated industry, the nerve-wracking moment of her first executive presentation, and why "owning your mistakes" is the ultimate catalyst for growth. Whether you are looking to scale the corporate ladder, master the art of data-driven persuasion, or find the balance between professional passion and personal life, Kristy’s "Maiden Voyage" into the podcast world provides a blueprint for sustainable, high-impact leadership. In this episode, we discuss: The strategy of managing benefits for a global workforce of 60,000+. How to command respect and "stop the room" in male-dominated boardrooms. The "Puzzle of Benefits": Balancing rising costs with employee retention. Why asking the "simple" questions is a leader's greatest superpower. Navigating corporate evolution, M&A, and the future of AI in healthcare. The importance of mentorship and watching how the "greats" prepare for the big moments.

"We’ve been conditioned to fear our food, but the 'health halo' is the biggest deception of all." Caroline Susie is not your average dietitian. From the Today Show to the boardrooms of the world’s largest corporations, she has become one of the most influential voices in nutrition. But her message is often met with shock: she believes "all foods fit" and that much of what we’ve been told about "fake food" and organic labels is marketing, not science. In this raw and wide-ranging conversation, Caroline sits down with Laurie McGraw to dismantle the myths that keep us stressed at the grocery store. She addresses why "conventionally grown" produce is safer than you think and why the "health halo" around organic products might be emptying your wallet without improving your health. Beyond the plate, Caroline reveals the high-stakes world of corporate health consulting at Mercer. She breaks down the "miracle" GLP-1 weight-loss drugs—balancing the clinical life-changing benefits with the cold, hard economics of a $1,000-a-month habit that most people are destined to fail. We discuss: The Strawberry Myth: Why you could eat 650 servings and still be safe. The "Fake Food" Trap: Why she chooses real butter and real cheese over "healthy" alternatives. The GLP-1 Crisis: Why the weight comes back faster—and worse—once you stop. Doing Nothing is Disruption: The bold leadership move required to save the healthcare system. Leaving a Toxic Boss: How a "hard pass" turned into a decade-long career transformation. This is a masterclass in nutrition, corporate strategy, and the courage to speak the truth in an industry built on confusion.

My Roadmap for Leadership in 2026 Host: Laurie McGraw Welcome to our very first episode of 2026! As I step into this new year, both in my role at Transcarent and as the host of this podcast, I’ve been thinking deeply about one word: Momentum. After more than 100s of conversations with incredible trailblazers, I’m dedicated to exploring how more inspiring women shape the world, and their businesses! I’m so glad you’re here with me. We will be dropping episodes every Tuesday with a new guest.