<description>&lt;p&gt;The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics &amp;amp; Data at Salesforce &amp;amp; Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting. &lt;/p&gt; &lt;p&gt;They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all.&lt;/p&gt; &lt;p&gt;Visit us at: &lt;a href="https://www.ibm.com/smarttalks/"&gt;ibm.com/smartalks&lt;/a&gt;&lt;/p&gt; &lt;p&gt;Read more about elevating experiences in the &lt;a href="https://www.ibm.com/thought-leadership/institute-business-value/en-us/report/ceo-generative-ai/employee-customer-experience"&gt;CEO’s Guide to Generative AI&lt;/a&gt; from the IBM Institute for Business Value.&lt;/p&gt; &lt;p&gt;This is a paid advertisement from IBM.&lt;/p&gt;&lt;p&gt;See &lt;a href="https://omnystudio.com/listener"&gt;omnystudio.com/listener&lt;/a&gt; for privacy information.&lt;/p&gt;</description>

Smart Talks with IBM

Pushkin Industries and iHeartPodcasts

Salesforce & IBM: Revolutionizing Experiences with Generative AI

NOV 28, 202339 MIN
Smart Talks with IBM

Salesforce & IBM: Revolutionizing Experiences with Generative AI

NOV 28, 202339 MIN

Description

The capabilities of artificial intelligence are increasing at a breakneck speed. Companies must leverage generative AI to transform everyday customer and employee experiences. In this episode of Smart Talks with IBM, Jacob Goldstein sits down with Susan Emerson, Senior Vice President of Product: AI, Analytics & Data at Salesforce & Matthew Candy, Global Managing Partner of Generative AI at IBM Consulting. 

They chat about the latest evolution of the two tech innovators’ decades-long relationship, explore the opportunity AI presents for customer experiences, and break down how better experiences will remove friction for all.

Visit us at: ibm.com/smartalks

Read more about elevating experiences in the CEO’s Guide to Generative AI from the IBM Institute for Business Value.

This is a paid advertisement from IBM.

See omnystudio.com/listener for privacy information.