What's on your mind? Let CX Passport know...Why would customer experience matter during a war?This week’s CX Passport is a Greatest Hits episode from earlier in the show’s history.A scheduled guest from Israel needed to postpone recording due to the current conflict in the region. That moment prompted a return to this conversation with Ukrainian CX consultant Anastasia Vladychynska about what customer experience looks like during war.It’s a difficult topic... but an important one.In this episode, Anastasia shares how Ukrainian companies continued serving customers during the war and why the organizations that survived were the ones that had already built strong cultures and real relationships with employees, customers, and vendors. Moments of extreme crisis reveal what companies truly believe about their people and their customers.Insights From This Episode• A crisis exposes a company’s true values• Strong employee relationships help companies survive• Vendor relationships can determine whether a business continues operating• Respect and culture create resilience in crisis• “Stop doing CX until you change your company”CHAPTERS00:00 Why this Greatest Hits episode is being shared01:42 Welcome to CX Passport02:06 Introducing Anastasia Vladychynska04:11 Does CX matter during war?05:58 Culture as the foundation for resilience09:22 How to “war-proof” your company15:30 The resilience of Ukrainian businesses18:31 The beauty and culture of Ukraine22:08 First Class Lounge25:18 “Stop doing CX until you change your company”Guest LinksLinkedIn  https://www.linkedin.com/in/anastasia-vladychynska-622443a/Facebook https://www.facebook.com/nastya.vladychynskaYouTube https://www.youtube.com/channel/UCXXOYKyGpkngUYvn1hqyXKQListen: https://www.cxpassport.com Watch: https://www.youtube.com/@cxpassport Newsletter: https://cxpassport.kit.com/signupI'm Rick Denton and I believe the best meals are served outside and require a passport.Disclaimer: This podcast is for informational and entertainment purposes only. The views and opinions expressed are those of the hosts and guests and should not be taken as legal, financial, or professional advice. Always consult with a qualified attorney, financial advisor, or other professional regarding your specific situation. The opinions expressed by guests are solely theirs and do not necessarily represent the views or positions of the host(s).