<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms">What&#39;s on your mind? Let CX Passport know...</a>🎤🎞️“The one with XLAs” with Doug Rabold in CX Passport Episode 210🎧 What’s in the episode?... CHAPTERS0:00 Introduction: Welcoming Doug Rabold2:04 What are XLA’s and why do they matter?5:43 The difference between SLAs and XLAs7:32 How XLA’s improve both customer and employee experience11:32 Treating IT as a business, not just a function13:52 Real-world XLA success stories14:17 San Antonio’s hidden gem: The Cove15:24 First Class Lounge: Travel, food, and guilty pleasures21:00 Doug’s path from sales to IT leadership23:32 Why frontline agents must be more tech-savvy26:08 Where to connect with Doug If you like CX Passport, I have 3 quick requests:✅Subscribe to the CX Passport YouTube channel<a href='http://youtube.com/@cxpassport'> youtube.com/@cxpassport</a>✅Join other “CX travelers” with the weekly CX Passport newsletter <a href='http://cxpassport.kit.com/signup'>cxpassport.kit.com/signup </a>✅Bring 🎙️🎬CX Passport Live to your event <a href='https://www.cxpassportlive.com'>www.cxpassportlive.com</a> I&apos;m Rick Denton and I believe the best meals are served outside and require a passport Episode resources:Doug LinkedIn: <a href='https://www.linkedin.com/in/doug-rabold-itil-hdi/'>https://www.linkedin.com/in/doug-rabold-itil-hdi/</a>XLA Institute: <a href='https://xla.institute/'>https://xla.institute/</a>

<description>&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1736603/open_sms"&gt;What&amp;#39;s on your mind? Let CX Passport know...&lt;/a&gt;&lt;/p&gt;&lt;p&gt;🎤🎞️“The one with XLAs” with Doug Rabold in CX Passport Episode 210🎧 What’s in the episode?...&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;CHAPTERS&lt;/p&gt;&lt;p&gt;0:00 Introduction: Welcoming Doug Rabold&lt;/p&gt;&lt;p&gt;2:04 What are XLA’s and why do they matter?&lt;/p&gt;&lt;p&gt;5:43 The difference between SLAs and XLAs&lt;/p&gt;&lt;p&gt;7:32 How XLA’s improve both customer and employee experience&lt;/p&gt;&lt;p&gt;11:32 Treating IT as a business, not just a function&lt;/p&gt;&lt;p&gt;13:52 Real-world XLA success stories&lt;/p&gt;&lt;p&gt;14:17 San Antonio’s hidden gem: The Cove&lt;/p&gt;&lt;p&gt;15:24 First Class Lounge: Travel, food, and guilty pleasures&lt;/p&gt;&lt;p&gt;21:00 Doug’s path from sales to IT leadership&lt;/p&gt;&lt;p&gt;23:32 Why frontline agents must be more tech-savvy&lt;/p&gt;&lt;p&gt;26:08 Where to connect with Doug&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;If you like CX Passport, I have 3 quick requests:&lt;/p&gt;&lt;p&gt;✅Subscribe to the CX Passport YouTube channel&lt;a href='http://youtube.com/@cxpassport'&gt; youtube.com/@cxpassport&lt;/a&gt;&lt;/p&gt;&lt;p&gt;✅Join other “CX travelers” with the weekly CX Passport newsletter &lt;a href='http://cxpassport.kit.com/signup'&gt;cxpassport.kit.com/signup &lt;/a&gt;&lt;/p&gt;&lt;p&gt;✅Bring 🎙️🎬CX Passport Live to your event &lt;a href='https://www.cxpassportlive.com'&gt;www.cxpassportlive.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;I&amp;apos;m Rick Denton and I believe the best meals are served outside and require a passport&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;Episode resources:&lt;/p&gt;&lt;p&gt;Doug LinkedIn: &lt;a href='https://www.linkedin.com/in/doug-rabold-itil-hdi/'&gt;https://www.linkedin.com/in/doug-rabold-itil-hdi/&lt;/a&gt;&lt;/p&gt;&lt;p&gt;XLA Institute: &lt;a href='https://xla.institute/'&gt;https://xla.institute/&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;br/&gt;&lt;/p&gt;</description>

What's on your mind? Let CX Passport know... 🎤🎞️“The one with XLAs” with Doug Rabold in CX Passport Episode 210🎧 What’s in the episode?...   CHAPTERS 0:00 Introduction: Welcoming Doug Rabold 2:04 What are XLA’s and why do they matter? 5:43 The difference between SLAs and XLAs 7:32 How XLA’s improve both customer and employee experience 11:32 Treating IT as a business, not just a function 13:52 Real-world XLA success stories 14:17 San Antonio’s hidden gem: The Cove 15:24 First Class Lounge: Tr...

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The one with XLAs - Doug Rabold E210

The one with XLAs - Doug Rabold E210

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