Welcome to a very special mini-series on <a href='https://www.theinnergameofchange.com.au/podcast'>The Inner Game of Change.</a> I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking.So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead to second and third-order consequences we did not anticipate.Second-Order Thinking encourages us to slow down and ask better questions — “And then what?” It helps us move beyond short-term fixes and consider the ripple effects, unintended outcomes, and longer-term dynamics our decisions might set in motion.If you have ever implemented a change that worked on paper but created new challenges in practice, or if you are aiming to lead change that truly lasts, this episode offers a practical lens to deepen your thinking and strengthen your strategy.Listen now to discover how Second-Order Thinking can help you lead change with foresight, clarity, and intention.<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms">Send us a text</a>Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn

<description>&lt;p&gt;Welcome to a very special mini-series on &lt;a href='https://www.theinnergameofchange.com.au/podcast'&gt;&lt;em&gt;The Inner Game of Change&lt;/em&gt;.&lt;/a&gt; I’m thrilled to take you on this journey as we explore something both timeless and practical:&lt;b&gt; Mental Models for Managing Change&lt;/b&gt;.&lt;/p&gt;&lt;p&gt;In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: &lt;b&gt;Second-Order Thinking&lt;/b&gt;.&lt;/p&gt;&lt;p&gt;So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead to second and third-order consequences we did not anticipate.&lt;/p&gt;&lt;p&gt;Second-Order Thinking encourages us to slow down and ask better questions — &lt;em&gt;“And then what?”&lt;/em&gt; It helps us move beyond short-term fixes and consider the ripple effects, unintended outcomes, and longer-term dynamics our decisions might set in motion.&lt;/p&gt;&lt;p&gt;If you have ever implemented a change that worked on paper but created new challenges in practice, or if you are aiming to lead change that truly lasts, this episode offers a practical lens to deepen your thinking and strengthen your strategy.&lt;/p&gt;&lt;p&gt;Listen now to discover how Second-Order Thinking can help you lead change with foresight, clarity, and intention.&lt;/p&gt;&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms"&gt;Send us a text&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Ali Juma &lt;br/&gt;@The Inner Game of Change podcast&lt;/p&gt; &lt;p&gt;Follow me on LinkedIn&lt;/p&gt; &lt;p&gt;&lt;br/&gt;&lt;/p&gt;</description>

Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode, we explore a mental model that invites us to look beyond the immediate impact of change: Second-Order Thinking. So often, change initiatives are shaped around what we expect to happen next. But in reality, change rarely follows a straight line — and first-order decisions often lead t...

Mental Models For Managing Change - Second Order Thinking

Welcome to <a href='https://www.theinnergameofchange.com.au/podcast'>The Inner Game of Change,</a> the podcast that explores the evolving landscape of change management, leadership, and transformation.Today, I am chatting with <a href='https://www.linkedin.com/in/ianheard/'>Ian Heard </a>Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work. In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “Chief Excitement Officer.” From navigating resistance (yes, even inside Microsoft) to embracing agentic workflows, this episode offers a grounded look at how leadership and curiosity go hand in hand in today’s fast-moving world.We also dig into what makes AI adoption truly work — the mindset, the momentum, and the magic that happens when teams stop asking if it works and start exploring how it can help. This one’s real, practical, and full of good humour, forward-looking ideas, and insights for anyone navigating what’s next.I am grateful to have Ian chatting with me today. AboutAs Director for Microsoft&apos;s Public Sector Modern Works business in ANZ I lead an all-star team, helping our customers across Government, Health and Education to re-imagine productivity through Cloud and AI solutions such as Microsoft 365 Copilot, Microsoft 365 and Windows 365. This role builds on a career at Microsoft where I have been fortunate to be part of major market transitions in Enterprise Productivity solutions across ANZ and Asia with solutions such as Microsoft Team, Windows 365, Microsoft 365 and the development of Microsoft Security.  As a leader I am passionate about fostering a culture of continuous learning and innovation. I prioritize empowering my team to stay ahead of industry trends, whilst being customer obsessed and centre my approach on challenging them to both exceed their potential and their customer&apos;s expectations.  Prior to Microsoft, I cultivated a career with diverse experiences as a leader in multiple geographies and role types in organisations from start-ups and scale-ups through to multi-nationals.  Complementing my corporate career, I have a passion for social impact and seek to be active in the NFP space, as seen as my tenure leading Microsoft&apos;s ANZ Give initiative and tenure at Ovarian Cancer Australia as a Board Observer.  I am always eager to connect with like-minded professionals and explore opportunities for collaboration and growth. Let&apos;s connect and discuss how we can drive innovation and success together.Contact<a href='https://www.linkedin.com/in/ianheard'>linkedin.com/in/ianheard</a><a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms">Send us a text</a>Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn

<description>&lt;p&gt;&lt;b&gt;Welcome to &lt;/b&gt;&lt;a href='https://www.theinnergameofchange.com.au/podcast'&gt;&lt;b&gt;&lt;em&gt;The Inner Game of Change&lt;/em&gt;&lt;/b&gt;,&lt;/a&gt; the podcast that explores the evolving landscape of change management, leadership, and transformation.&lt;/p&gt;&lt;p&gt;Today, I am chatting with &lt;a href='https://www.linkedin.com/in/ianheard/'&gt;&lt;b&gt;Ian Heard &lt;/b&gt;&lt;/a&gt;Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work. &lt;/p&gt;&lt;p&gt;In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “&lt;b&gt;&lt;em&gt;Chief Excitement Officer&lt;/em&gt;&lt;/b&gt;.” From navigating resistance (yes, even inside Microsoft) to embracing agentic workflows, this episode offers a grounded look at how leadership and curiosity go hand in hand in today’s fast-moving world.&lt;/p&gt;&lt;p&gt;We also dig into what makes AI adoption truly work — the mindset, the momentum, and the magic that happens when teams stop asking &lt;b&gt;&lt;em&gt;if&lt;/em&gt;&lt;/b&gt; it works and start exploring &lt;b&gt;&lt;em&gt;how&lt;/em&gt;&lt;/b&gt;&lt;b&gt; &lt;/b&gt;it can help. This one’s real, practical, and full of good humour, forward-looking ideas, and insights for anyone navigating what’s next.&lt;/p&gt;&lt;p&gt;I am grateful to have Ian chatting with me today. &lt;/p&gt;&lt;p&gt;&lt;b&gt;About&lt;/b&gt;&lt;/p&gt;&lt;p&gt;As Director for Microsoft&amp;apos;s Public Sector Modern Works business in ANZ I lead an all-star team, helping our customers across Government, Health and Education to re-imagine productivity through Cloud and AI solutions such as Microsoft 365 Copilot, Microsoft 365 and Windows 365. This role builds on a career at Microsoft where I have been fortunate to be part of major market transitions in Enterprise Productivity solutions across ANZ and Asia with solutions such as Microsoft Team, Windows 365, Microsoft 365 and the development of Microsoft Security. &lt;br/&gt;&lt;br/&gt;As a leader I am passionate about fostering a culture of continuous learning and innovation. I prioritize empowering my team to stay ahead of industry trends, whilst being customer obsessed and centre my approach on challenging them to both exceed their potential and their customer&amp;apos;s expectations. &lt;br/&gt;&lt;br/&gt;Prior to Microsoft, I cultivated a career with diverse experiences as a leader in multiple geographies and role types in organisations from start-ups and scale-ups through to multi-nationals. &lt;br/&gt;&lt;br/&gt;Complementing my corporate career, I have a passion for social impact and seek to be active in the NFP space, as seen as my tenure leading Microsoft&amp;apos;s ANZ Give initiative and tenure at Ovarian Cancer Australia as a Board Observer. &lt;br/&gt;&lt;br/&gt;I am always eager to connect with like-minded professionals and explore opportunities for collaboration and growth. Let&amp;apos;s connect and discuss how we can drive innovation and success together.&lt;/p&gt;&lt;p&gt;&lt;b&gt;Contact&lt;/b&gt;&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/in/ianheard'&gt;&lt;b&gt;linkedin.com/in/ianheard&lt;/b&gt;&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms"&gt;Send us a text&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Ali Juma &lt;br/&gt;@The Inner Game of Change podcast&lt;/p&gt; &lt;p&gt;Follow me on LinkedIn&lt;/p&gt; &lt;p&gt;&lt;br/&gt;&lt;/p&gt;</description>

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation. Today, I am chatting with Ian Heard Director of Public Sector Modern Work at Microsoft ANZ — a leader who is right at the heart of how AI is reshaping the way we work.  In this episode, we talk about the real story behind GenAI Copilot, what change looks like inside Microsoft, and why the role of a change manager might just be turning into a “Chief E...

E83 - Inside the AI Shift: Microsoft on Change and Copilot - Podcast With Ian Heard

Welcome to a very special mini-series on <a href='https://www.theinnergameofchange.com.au/podcast'>The Inner Game of Change.</a> I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model.Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes lie beneath.The Iceberg Model encourages us to go deeper — to understand the patterns, structures, and mental models that sit underneath the events we see. When we take this layered view, we can begin to address root causes, not just symptoms.If you have ever found yourself solving the same issue repeatedly or wondering why certain problems persist despite good intentions, this episode offers a powerful way to reframe your approach.Listen now to discover how the Iceberg Model can help you lead more thoughtful, sustainable change in your organisation.#ChangeManagement #MentalModels #SystemsThinking #OrganisationalChange #LeadershipDevelopment #ManagingChange #ComplexityThinking #TheInnerGameOfChange<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms">Send us a text</a>Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn

<description>&lt;p&gt;Welcome to a very special mini-series on &lt;a href='https://www.theinnergameofchange.com.au/podcast'&gt;&lt;em&gt;The Inner Game of Change&lt;/em&gt;.&lt;/a&gt; I’m thrilled to take you on this journey as we explore something both timeless and practical:&lt;b&gt; Mental Models for Managing Change&lt;/b&gt;.&lt;/p&gt;&lt;p&gt;In this episode, we explore a model that helps us look beyond what is visible in times of change: the &lt;b&gt;Iceberg Model&lt;/b&gt;.&lt;/p&gt;&lt;p&gt;Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes lie beneath.&lt;/p&gt;&lt;p&gt;The Iceberg Model encourages us to go deeper — to understand the patterns, structures, and mental models that sit underneath the events we see. When we take this layered view, we can begin to address root causes, not just symptoms.&lt;/p&gt;&lt;p&gt;If you have ever found yourself solving the same issue repeatedly or wondering why certain problems persist despite good intentions, this episode offers a powerful way to reframe your approach.&lt;/p&gt;&lt;p&gt;Listen now to discover how the Iceberg Model can help you lead more thoughtful, sustainable change in your organisation.&lt;/p&gt;&lt;p&gt;#ChangeManagement #MentalModels #SystemsThinking #OrganisationalChange #LeadershipDevelopment #ManagingChange #ComplexityThinking #TheInnerGameOfChange&lt;/p&gt;&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms"&gt;Send us a text&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Ali Juma &lt;br/&gt;@The Inner Game of Change podcast&lt;/p&gt; &lt;p&gt;Follow me on LinkedIn&lt;/p&gt; &lt;p&gt;&lt;br/&gt;&lt;/p&gt;</description>

Welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. In this episode, we explore a model that helps us look beyond what is visible in times of change: the Iceberg Model. Often, we respond to what we can see on the surface — missed deadlines, disengaged teams, unexpected resistance. But, as with an iceberg, most of the real forces driving those outcomes...

Mental Models For Managing Change - The Iceberg Model

Welcome to <a href='https://www.theinnergameofchange.com.au/podcast'>The Inner Game of Change,</a> the podcast that explores the evolving landscape of change management, leadership, and transformation. In this episode, I’m joined by the remarkable <a href='https://www.linkedin.com/in/karenball26/'>Karen Ball</a>, Senior Fellow at Prosci and author of <a href='https://www.prosci.com/the-adkar-advantage'>The ADKAR Advantage: Your New Lens for Successful Change. </a>Released in April 2024, Karen’s book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model.With over 40 years of experience, Karen has helped countless individuals and organisations unlock the real benefits of successful change—both professionally and personally. As a seasoned change advisor, instructor, and CCMP™ professional, she brings a wealth of knowledge, energy, and passion to the conversation.Today, we’ll unpack Karen’s insights from her book, explore why the ADKAR lens is more relevant than ever, and hear some real-world lessons from her extensive journey in the field of change. I am grateful to have Karen chatting with me today.  About KarenKaren Ball is author of &quot;The ADKAR Advantage: Your New Lens for Successful Change&quot;, a Prosci publication released in April 2024. Her passion through the book is to help individuals and organizations realize the benefits of successful change, personally and professionally, by looking at change through the lens of the Prosci ADKAR Model. Karen is a Senior Fellow at Prosci. Previously, she served as Prosci’s Executive Vice President of Research, Product and Marketing. She is a Certified Change Management Professional™ (CCMP™), Prosci executive instructor, and change advisor with over 40 years of professional experience. As a public speaker, Karen frequently shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes.ContactsKaren’s Profile<a href='https://www.linkedin.com/in/karenball26'>linkedin.com/in/karenball26</a>Email<a href='mailto:kball@prosci.com'>kball@prosci.com</a><a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms">Send us a text</a>Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn

<description>&lt;p&gt;&lt;b&gt;Welcome to &lt;/b&gt;&lt;a href='https://www.theinnergameofchange.com.au/podcast'&gt;&lt;b&gt;&lt;em&gt;The Inner Game of Change&lt;/em&gt;&lt;/b&gt;,&lt;/a&gt; the podcast that explores the evolving landscape of change management, leadership, and transformation.&lt;br/&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;In this episode, I’m joined by the remarkable &lt;a href='https://www.linkedin.com/in/karenball26/'&gt;&lt;b&gt;Karen Ball&lt;/b&gt;&lt;/a&gt;, Senior Fellow at Prosci and author of &lt;a href='https://www.prosci.com/the-adkar-advantage'&gt;&lt;em&gt;The ADKAR Advantage: Your New Lens for Successful Change&lt;/em&gt;. &lt;/a&gt;Released in April 2024, Karen’s book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model.&lt;/p&gt;&lt;p&gt;With over 40 years of experience, Karen has helped countless individuals and organisations unlock the real benefits of successful change—both professionally and personally. As a seasoned change advisor, instructor, and CCMP™ professional, she brings a wealth of knowledge, energy, and passion to the conversation.&lt;/p&gt;&lt;p&gt;Today, we’ll unpack Karen’s insights from her book, explore why the ADKAR lens is more relevant than ever, and hear some real-world lessons from her extensive journey in the field of change.&lt;br/&gt;&lt;br/&gt;I am grateful to have Karen chatting with me today. &lt;/p&gt;&lt;p&gt;&lt;br/&gt;&lt;/p&gt;&lt;p&gt;About Karen&lt;/p&gt;&lt;p&gt;Karen Ball is author of &amp;quot;The ADKAR Advantage: Your New Lens for Successful Change&amp;quot;, a Prosci publication released in April 2024. Her passion through the book is to help individuals and organizations realize the benefits of successful change, personally and professionally, by looking at change through the lens of the Prosci ADKAR Model.&lt;br/&gt;&lt;br/&gt;Karen is a Senior Fellow at Prosci. Previously, she served as Prosci’s Executive Vice President of Research, Product and Marketing. She is a Certified Change Management Professional™ (CCMP™), Prosci executive instructor, and change advisor with over 40 years of professional experience. As a public speaker, Karen frequently shares her passion for all things ADKAR and change management in webinars, customer presentations, podcasts, and conference keynotes.&lt;/p&gt;&lt;p&gt;Contacts&lt;/p&gt;&lt;p&gt;Karen’s Profile&lt;/p&gt;&lt;p&gt;&lt;a href='https://www.linkedin.com/in/karenball26'&gt;linkedin.com/in/karenball26&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Email&lt;/p&gt;&lt;p&gt;&lt;a href='mailto:kball@prosci.com'&gt;kball@prosci.com&lt;/a&gt;&lt;/p&gt;&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms"&gt;Send us a text&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Ali Juma &lt;br/&gt;@The Inner Game of Change podcast&lt;/p&gt; &lt;p&gt;Follow me on LinkedIn&lt;/p&gt; &lt;p&gt;&lt;br/&gt;&lt;/p&gt;</description>

Welcome to The Inner Game of Change, the podcast that explores the evolving landscape of change management, leadership, and transformation.   In this episode, I’m joined by the remarkable Karen Ball, Senior Fellow at Prosci and author of The ADKAR Advantage: Your New Lens for Successful Change. Released in April 2024, Karen’s book offers a fresh and practical take on navigating change by embracing the power of the Prosci ADKAR Model. With over 40 years of experience, Karen has helped countles...

E82 - Reimagining ADKAR: The Evolution of The Change Model

Hi everyone, and welcome to a very special mini-series on <a href='https://www.theinnergameofchange.com.au/podcast'>The Inner Game of Change.</a> I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change.Before we dive into today’s topic, let’s quickly cover what a mental model actually is.A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.Here’s a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.And today, we’re diving into a mental model that sits at the heart of successful change initiatives: The Influence Model.<a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms">Send us a text</a>Ali Juma @The Inner Game of Change podcast Follow me on LinkedIn

<description>&lt;p&gt;Hi everyone, and welcome to a very special mini-series on &lt;a href='https://www.theinnergameofchange.com.au/podcast'&gt;&lt;em&gt;The Inner Game of Change&lt;/em&gt;.&lt;/a&gt; I’m thrilled to take you on this journey as we explore something both timeless and practical:&lt;b&gt; Mental Models for Managing Change&lt;/b&gt;.&lt;/p&gt;&lt;p&gt;Before we dive into today’s topic, let’s quickly cover what a mental model actually is.&lt;/p&gt;&lt;p&gt;A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to approach challenges and navigate complexity.&lt;/p&gt;&lt;p&gt;Here’s a simple analogy: Imagine you are driving to a new destination. Without a map, you could easily take wrong turns, waste time, or even get lost. But with a map — your mental model — you have a clear route to follow, helping you avoid mistakes and arrive faster and with far less stress.&lt;/p&gt;&lt;p&gt;In the same way, mental models give us a clearer path when managing change. They help us break down complexity, anticipate obstacles, and guide us toward better outcomes.&lt;/p&gt;&lt;p&gt;And today, we’re diving into a &lt;b&gt;mental model that sits at the heart of successful change initiatives&lt;/b&gt;: &lt;em&gt;The Influence Model.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;a target="_blank" href="https://www.buzzsprout.com/twilio/text_messages/1751572/open_sms"&gt;Send us a text&lt;/a&gt;&lt;/p&gt;&lt;p&gt;Ali Juma &lt;br/&gt;@The Inner Game of Change podcast&lt;/p&gt; &lt;p&gt;Follow me on LinkedIn&lt;/p&gt; &lt;p&gt;&lt;br/&gt;&lt;/p&gt;</description>

Hi everyone, and welcome to a very special mini-series on The Inner Game of Change. I’m thrilled to take you on this journey as we explore something both timeless and practical: Mental Models for Managing Change. Before we dive into today’s topic, let’s quickly cover what a mental model actually is. A mental model is simply a way of thinking — a framework that helps us understand the world, make better decisions, and solve problems more effectively. Think of it like a blueprint for how to app...

Mental Models For Managing Change - The Influence Model

&nbsp;Welcome to The Inner Game of Change podcast, where we explore the multi-dimensional world of managing organisational change. Designed for leaders, change practitioners, and anyone navigating transformation, our episodes cover a diverse range of critical topics—from leadership and communication to change capability and process design. Our expert guests share actionable insights and strategies to help you drive successful change and build lasting impact. Tune in to gain the tools and knowledge to lead transformation with confidence. Explore our episodes at <a href="http://www.theinnergameofchange.com.au">www.theinnergameofchange.com.au</a>

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