<description>&lt;p&gt;In this chapter, Dr. R.C. Bhargava, talks to Satyashri Mohanty, about how Maruti focused on improving the customer’s car buying experience (pre and post purchase) to build long term customer loyalty.&lt;/p&gt;&lt;p&gt;Previous episodes: &lt;/p&gt;&lt;p&gt;Episode 1: https://bit.ly/VCG_Podcast_Ep65&lt;/p&gt;&lt;p&gt;Episode 2: https://bit.ly/VCG_Podcast_Ep68&lt;/p&gt;&lt;p&gt;Episode 3: https://bit.ly/VCG_Podcast_Ep73&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;
</description>

In this chapter, Dr. R.C. Bhargava, talks to Satyashri Mohanty, about how Maruti focused on improving the customer’s car buying experience (pre and post purchase) to build long term customer loyalty.Previous episodes: Episode 1: https://bit.ly/VCG_Podcast_Ep65Episode 2: https://bit.ly/VCG_Podcast_Ep68Episode 3: https://bit.ly/VCG_Podcast_Ep73

Counterpoint Podcast

Ep#75 Role of management in making India a manufacturing hub | Chapter 4: Mastering customer loyalty for long-term success

Ep#75 Role of management in making India a manufacturing hub | Chapter 4: Mastering customer loyalty for long-term success

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