Operative Intelligence helps contact centers systematically improve customer experience and operational performance through powerful data and insights. And I'm excited to sit down with its CEO, Peter Iansek. Today we discuss a variety of topics including:Advice on getting leaders to take action on customer success analyticsMaking sense of millions of customer interactions to tell the story through automationHow to solve problems and improve ROI by asking "why"Mentioned in the show:Operative IntelligenceSOCAPTo contact Peter:[email protected] contact Chip:Email: [email protected]: The Chip Chat PodcastInstagram: The Chip Chat Podcast