The Employment Experience - an employment law educational tool for business owners and Human Resources professionals

Have you ever felt the heat of a workplace dispute and watched the phrase "calm down" fan the flames? Conflict resolution specialist Carol Bowser joins us to unravel the complexities of emotional intelligence in such fiery situations. Our conversation uncovers why acknowledging emotions and involving individuals in the resolution process is key to maintaining harmony, especially in the nuanced dance of remote teamwork. We tackle the often-awkward yet vital task of navigating the undercurrents that can capsize a productive work environment, and how prompt conflict management can keep your team's ship smoothly sailing.

This episode is a treasure trove of insights into communication barriers and the emotional climate of teams, both in the flesh and across screens. We cover everything from the pros and cons of keeping that webcam on to understanding the 'why' behind company policies. We also ponder the delicate balance of managing conflicts and how allowing employees the space to resolve issues can sometimes be more beneficial than playing referee.

• Workplace conflict resolution strategies
• Why you should never say "calm down" during conflicts
• Importance of addressing workplace conflict
• Effective communication strategies in the workplace
• The importance of early intervention, effective management skills, and soft skills

In this episode, Rob Whalen, the visionary behind PTO Exchange, joins us as we untap the potential of flexible PTO policies. Rob shares his expertise on how the ability to exchange traditional PTO for 401(k) contributions, payments towards college, charitable contributions, and the ability to donate your PTO to other employees in times of need (and vice versa) not only respects the unique needs of each employee but also contributes to a fairer, more inclusive work environment.

Rob shares the story behind the company, PTO Exchange, revealing how his tech and software expertise fueled the creation of a system that prioritizes personal choice. The dialogue uncovers how this innovative tool adapts to regulatory landscapes and personal milestones, providing a custom fit for employees' diverse circumstances. Tune in for a fascinating exploration of the platform's inner workings, practical insights, and the positive ripple effects it can have throughout an organization's culture.

This episode promises a goldmine of insights for HR managers and business owners who are keen on crafting a more responsive and supportive workplace. Join us as we delve into the world of converting unused paid time off into a variety of meaningful assets – from tackling student loans to boosting retirement savings and supporting charitable causes.

• Revolutionizing employee benefits with PTO exchange
• Customizing benefits to attract talent
• Employer benefits and policies
• Employee benefits and retention strategies
• Costco's example of increased productivity

Ever wondered how a team spanning from the silent stoicism of traditionalists to the digital fluency of Gen Z navigates the modern workplace's evolving landscape? Our conversation with Dr. Katherine Jeffery, a generational researcher, peels back the layers of this multi-generational mosaic, revealing the challenges and opportunities of leading diverse age groups.

With her wealth of knowledge on generational dynamics, joins us to dissect how varying life experiences and communication styles influence workplace interactions and productivity. From the surprising laissez-faire leadership preference of Millennials to the steadfast stability sought by Gen Z, this episode is a treasure trove for anyone striving to unite a workforce rich in years and wisdom.

As we decode the email etiquette that baffles Boomers and the Zoom comfort of Gen Z, it becomes clear communication is an art form with generational brushstrokes. Our chat navigates the shifts in job retention trends, contrasting the lifelong loyalty of Gen X with the mobility that defines the Millennial work ethos and lays out strategies to retain the best and brightest of every age. If you're looking to turn a generational jigsaw into a strategic advantage, this episode isn't just insightful—it's an essential guide to mastering the art of multigenerational management.

• Views on leadership styles
• Navigating generational shift in the workplace
• Traditional hierarchical leadership and workplace politics
• Changing leadership styles
• Changing perspectives on job stability

Unlock the secrets to elevating your workplace experience with the wisdom of Michele Phillips from Key Performance in our latest podcast episode. Transform your professional life with the power of emotional intelligence as we unravel how self-awareness, self-management, social awareness, and relationship management can drastically alter your corporate journey. You're not just tuning into another dialogue; this is a treasure trove of actionable strategies, where the realms of personal success and corporate culture merge to redefine your work narrative.

Our conversation with Michele ventures beyond theory, spotlighting the real-world implications of emotional intelligence in leadership and employee relations. Discover how the ripple effect of regular employee check-ins can amplify their commitment, and why addressing emotional intelligence post-COVID is now a non-negotiable trait for fostering resilient customer and team connections. Step into the personal domain of managing emotions, where we guide you through the 'ladder up technique' to navigate from the valleys of anxiety to the peaks of joy.

• Challenging employment practices at Publix Supermarket
• Emotional intelligence in the workplace
• Communication and valuing employees' mental health
• Importance of emotional intelligence in leadership
• Effective emotion identification and processing

Resources from this Episode:

Unlock the secrets to a future-proof hiring strategy with Jonathan Whistman, the mastermind behind PerceptionPredict.ai and WhoHire.com, who joins me on The Employment Experience Podcast with his game-changing insights on AI in recruitment. As we dissect the role of AI in crafting effective teams, Jonathan sheds light on the innovative use of predictive modeling which promises a more nuanced approach to employee selection.

Venture into the heart of pattern recognition and learn how AI is pinpointing the perfect candidates for any role, without the cloud of bias. We will reveal how a focus on core psychographics leads to fairer, more successful employment outcomes.

Whether you're an entrepreneur, a hiring manager, or simply curious about the future of AI in the workforce, this episode is packed with wisdom to guide your strategies and open your mind to the endless possibilities of AI-assisted hiring.

• AI and the future of hiring
• AI and pattern recognition in hiring
• Using AI in hiring processes and mitigating biases
• AI's impact on hiring and winning teams
• Reshaping industries with AI and home services