<p>The days of the &quot;off-ramp&quot; are over. In this episode, Scott Billows and Matt Hui discuss the most significant change to the Salesforce Partner Program in 15 years: a shift toward long-term customer success. They explore why the traditional &quot;break-fix&quot; support model is being replaced by &quot;Hypercare&quot;, a managed service that moves partners from simply taking orders to orchestrating high-value growth. Learn how this new era of partnership is designed to remove organizational friction and ensure your technology remains irreplaceable.</p>