Behind the Scenes of Running a B&B with Kate O’Donovan | Bed and Breakfast Academy
In this episode, I’m joined by Kate O’Donovan, owner of Maple Bank B&B in the stunning UK Lake District and a graduate of my B&B Academy course. Kate shares her journey from corporate life to running a thriving seven-room B&B and offers practical insights for aspiring and current B&B owners.
Whether you're dreaming of starting your own B&B or looking for inspiration to improve your guest experience, this episode is packed with valuable advice and honest reflections on what it’s really like to run a bed and breakfast.
Key Topics Covered:
Introduction:
- My background and experience running a B&B and training owners since 2006.
- Introducing Kate O’Donovan, her background, and the story behind Maple Bank B&B.
Choosing the Right Location:
- Why Kate and her mum chose the Lake District for their B&B.
- How location impacts year-round business opportunities and guest demographics.
Creating an Exceptional Guest Experience:
- The importance of focusing on how guests feel during their stay.
- Practical ways to make guests feel at home, from thoughtful touches to dog-friendly amenities.
The Realities of Running a B&B:
- Managing guest expectations and setting clear boundaries to protect your time and well-being.
- Strategies for dealing with negative reviews and unexpected challenges.
The Importance of Work Experience:
- How real-world experience can help aspiring B&B owners decide if the lifestyle is right for them.
- Kate’s new mini work experience programme for potential B&B owners.
Lessons Learned:
- Why it’s critical to delegate tasks and focus on what you do best.
- Kate’s advice for balancing the financial and emotional demands of running a B&B.
Connect with Kate:
Visit Maple Bank B&B at www.maplebank.co.uk for more information or to get in touch with Kate.
Connect with Me:
Visit Bed and Breakfast Academy for more blog posts, podcasts, and courses.
Check out the mini workshop for those considering starting a B&B.
Subscribe to the podcast on Spotify or Apple to stay updated with new episodes.
Enjoy the episode, and happy hosting!