<p>Meetup #6: Practical Applications for Customer Health Scoring with Charles Connell. &nbsp;</p> <p><br></p> <p>What does Health Scoring best practice look like? &nbsp;</p> <p><br></p> <p>In this session, Charles explored&nbsp;</p> <p>- What is a customer health score and what does 'good' look like&nbsp;</p> <p>- Collecting the right data - Health score inputs&nbsp;</p> <p>- How to get started; configuring and measuring health scores&nbsp;</p> <p>- Using Health Scores to reduce risk/create opportunity &nbsp;</p> <p><br></p> <p>Tell us about yourself:&nbsp;</p> <p>"I am currently the co-founder of Userlot - helping SaaS companies reduce churn and increase expansion revenue by building happy, loyal customers. I co-founded Social Pinpoint (acquired/ exited 2019) - a global leader in online engagement software.&nbsp;</p> <p>Millions of people across the world have used our tools to get involved in decisions that directly affect their lives." &nbsp;</p> <p><br></p> <p>A big thank you to Charles for donating his time to contribute his expertise to the Australian Customer Success Community! &nbsp;</p> <p>Charles Connell: <a href="https://www.youtube.com/redirect?event=video_description&amp;redir_token=QUFFLUhqbVRjaFZwaEcyUHE2UzJSQXhMY1l6eS0wX1hkQXxBQ3Jtc0trN2hpQXp6TVBjaENDUmxSZGJVUHdna3U4QU9scHltTnQ3TkNDcUVmaWVPVmMzcmdtYlBMTHQ4NWtITGNKcmUxRG40ZzJRUlFvclowQzZka2ljekJUbzJQYnBUOS1xekI0ajlFWjBtRXV1dldTRW51MA&amp;q=https%3A%2F%2Fwww.linkedin.com%2Fin%2Fcharlesconnellaus%2F&amp;v=6hxglOtqsZw" rel="nofollow" target="_blank">https://www.linkedin.com/in/charlesco...</a>&nbsp;</p> <p>Customer Success Australia homepage: <a href="https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true">https://www.linkedin.com/company/customer-success-australia-meetup/?viewAsMember=true</a></p>