Walk-up music is played to help you get into the right mental state to perform at your peak – to hype you up. In 2007, Chicago native Lupe Fiasco released one of the all-time great walk-up tunes, Superstar, which peaked at number 10 on the Billboard Hot 100. Since then, it’s been featured in video games and been used as the walk-up music for star baseball players and UFC fighters. Chicago native Natasha Puckett is her own kind of superstar. Her CX journey was unplanned, but her passion is as obvious as a stadium full of fans waiting for the next hit to drop. We dig deep into what it takes to retain great talent, and then we discuss the next hit to drop, her new podcast, CX Unfiltered.• The importance of culture and leadership in retention• Humanizing employees to reduce turnover• Strategies for improving team engagement and flexibility• Creating genuine workplace relationships and community• Chicago foods that outsiders miss • The good cop and bad cop dynamic in leadership• Navigating hard conversations and communication styles • Launching and growing the CX Unscripted podcast and community effortsConnect with Natasha on LinkedIn – https://www.linkedin.com/in/natashapuckett/ Music courtesy of Big Red Horse – https://www.facebook.com/bigredhorseband/