How CVS Health Is Using Agentic AI Twins to Transform Patient Experience

APR 10, 202625 MIN
Becker’s Healthcare Digital Health + Health IT

How CVS Health Is Using Agentic AI Twins to Transform Patient Experience

APR 10, 202625 MIN

Description

<p>In this episode, Sri Narasimhan, VP of Enterprise Customer Experience and Insights at CVS Health, discusses how agentic AI twin simulations are enabling faster, more scalable, and more human-centered decision-making. He shares real-world examples of how this technology is uncovering new patient insights, improving adherence, and reshaping how healthcare organizations design and deliver care.</p>