<p>For this episode of the Gateway, we are excited to welcome Dr. Mahesh Subramony. Mahesh is a Presidential Research Professor and Professor of Management at Northern Illinois University in USA. His research program is currently dedicated to understanding how frontline workers are being affected by a perfect storm of social, economic, ecological, and technological forces; and how service-work can be positively transformed to benefit workers, customers, organizations, and the society-at-large. Mahesh’s scholarly publications have appeared in leading business journals including,<em> Journal of Applied Psychology, Journal of Management, Journal of Organizational Behavior, Academy of Management Journal, Human Resource Management, </em>and the<em> Journal of Service Research. </em>He is on the editorial boards of prominent journals including <em>Human Resource Management, Human Resource Management Journal, Journal of Organizational Behavior, and Journal of Business and Psychology; </em>and has served as associate editor for <em>Journal of Business Research, Journal of Service Management, </em>and the<em> Journal of Service Research. </em></p>