On the 48th episode of Enterprise AI Innovators, hosts Evan Reiser (<a href='https://abnormalsecurity.com/'>Abnormal Security</a>) and Saam Motamedi (<a href='https://greylock.com/'>Greylock Partners</a>) talk with <a href='https://www.linkedin.com/in/sathishmuthukrishnan/'>Sathish Muthukrishnan</a>, Chief Information, Data, and Digital Officer of <a href='https://www.ally.com/'>Ally Financial</a>. Ally is an American bank holding company, with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. In this conversation, Sathish explores Ally’s groundbreaking journey from mainframes to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the years to come. Producer’s note: This episode was recorded in August of 2024. Quick hits from Satish: On the rules for engaging with Gen AI: “Gen AI is new and fast evolving. Like any new technology, there are risks that you have to tackle. We came up with guiding principles for how we use AI: One, let&apos;s build use cases that face our internal customers as the technology evolves. Two, there should always be a human in the middle. And three, we cannot allow sensitive information to leave Ally.” On the necessary data journey to unlock AI’s potential: “AI is having its moment because of the convergence of other hype cycles that have happened. Whether that’s data, cloud, native app development, or any technology investments. If you went through the data journey, and you have cloud enabled, you&apos;ve made it findable, and you&apos;ve made it easy to compute the data, now you have the ability to access the data and use the insights, and you can take advantage of this AI explosion.” On the importance of staying up to date with new technology: “Do not forget to experiment. Do not be afraid of the fast evolving technology. Continue to experiment, have your team be empowered. Whether it’s on the offensive or defensive side, it&apos;s extremely important for you to be prepared. You need to continue familiarizing yourself with new technology so you can be prepared.” Recent Book Recommendation: <a href='https://www.enterprisesoftware.blog/book-club/ideaflow'>Ideaflow by Jeremy Utley and Perry Kleb</a> -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at <a href='https://www.enterprisesoftware.blog/'>https://www.enterprisesoftware.blog/ </a> Enterprise Software Innovators is produced by Luke Reiser &amp; Josh Meer.

<description>&lt;p&gt;On the 48th episode of Enterprise AI Innovators, hosts Evan Reiser (&lt;a href='https://abnormalsecurity.com/'&gt;Abnormal Security&lt;/a&gt;) and Saam Motamedi (&lt;a href='https://greylock.com/'&gt;Greylock Partners&lt;/a&gt;) talk with &lt;a href='https://www.linkedin.com/in/sathishmuthukrishnan/'&gt;Sathish Muthukrishnan&lt;/a&gt;, Chief Information, Data, and Digital Officer of &lt;a href='https://www.ally.com/'&gt;Ally Financial&lt;/a&gt;. Ally is an American bank holding company, with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. In this conversation, Sathish explores Ally’s groundbreaking journey from mainframes to AI-powered banking, the game-changing role of generative AI in customer support, and his predictions for how AI will redefine personal banking in the years to come.&lt;br/&gt;&lt;br/&gt;&lt;em&gt;Producer’s note: This episode was recorded in August of 2024.&lt;/em&gt;&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Quick hits from Satish:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;On the rules for engaging with Gen AI: “Gen AI is new and fast evolving. Like any new technology, there are risks that you have to tackle. We came up with guiding principles for how we use AI: One, let&amp;apos;s build use cases that face our internal customers as the technology evolves. Two, there should always be a human in the middle. And three, we cannot allow sensitive information to leave Ally.”&lt;br/&gt;&lt;br/&gt;On the necessary data journey to unlock AI’s potential: “AI is having its moment because of the convergence of other hype cycles that have happened. Whether that’s data, cloud, native app development, or any technology investments. If you went through the data journey, and you have cloud enabled, you&amp;apos;ve made it findable, and you&amp;apos;ve made it easy to compute the data, now you have the ability to access the data and use the insights, and you can take advantage of this AI explosion.”&lt;br/&gt;&lt;br/&gt;On the importance of staying up to date with new technology: “Do not forget to experiment. Do not be afraid of the fast evolving technology. Continue to experiment, have your team be empowered. Whether it’s on the offensive or defensive side, it&amp;apos;s extremely important for you to be prepared. You need to continue familiarizing yourself with new technology so you can be prepared.”&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Recent Book Recommendation:&lt;/b&gt; &lt;a href='https://www.enterprisesoftware.blog/book-club/ideaflow'&gt;Ideaflow by Jeremy Utley and Perry Kleb&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;--&lt;br/&gt;&lt;br/&gt;Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at &lt;a href='https://www.enterprisesoftware.blog/'&gt;https://www.enterprisesoftware.blog/ &lt;/a&gt;&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is produced by Luke Reiser &amp;amp; Josh Meer.&lt;/p&gt;</description>

On the 48th episode of Enterprise AI Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Sathish Muthukrishnan, Chief Information, Data, and Digital Officer of Ally Financial. Ally is an American bank holding company, with over $8 billion in annual revenue and over 11,000 employees. The company provides auto financing, mortgage loans, banking, and other financial services to 11 million customers across the United States. In this conversation, Sath...

The Future of AI Banking with Ally Chief Information, Data, & Digital Officer Sathish Muthukrishnane

On the 47th episode of Enterprise Software Innovators, hosts Evan Reiser (<a href='https://abnormalsecurity.com/'>Abnormal Security</a>) and Saam Motamedi (<a href='https://greylock.com/'>Greylock Partners</a>) talk with <a href='https://www.linkedin.com/in/rameshrazdan/'>Ramesh Razdan</a>, Global CIO &amp; CTO of <a href='https://www.bain.com/'>Bain &amp; Company</a>. Bain &amp; Company is a “Big Three” management consulting firm with 65 global offices, 19,000 employees, and over $8 billion in annual revenue. Bain helps Fortune 500 companies optimize performance, enhance operational efficiency, and implement innovative technology at scale. In this conversation, Ramesh shares his thoughts on how generative AI is transforming Bain, the evolution of the CIO role in the AI era, and how Bain’s clients harness the latest AI capabilities. Quick hits from Ramesh: On AI’s exciting potential to enhance security: “I remain to be extremely bullish on where AI can take us. I believe AI as a human oversight can really increase the velocity of our defense. We have to do that. Human beings cannot respond fast enough.” On choosing which use cases to apply generative AI first: “A famous two by two exercise is to say, ‘What data is available and what value is at stake there?’,  and then plot what&apos;s the most valuable data for what you are trying to do. What you don&apos;t want is the most complex use case up front because the engine is not warmed up. We need to prove the value.” On understanding risk and compliance before adopting AI: “ This technology doesn&apos;t come with its own sets of risks. It doesn&apos;t come with its own set up. You need to establish proper risk and compliance forums. You need to make sure you are in lockstep with legal teams and risk teams. We want to make sure we&apos;re training the right way. We want to change the right behavior.” Recent Book Recommendation: Optimal by Daniel Goleman -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at <a href='https://www.enterprisesoftware.blog/ '>https://www.enterprisesoftware.blog/ </a> Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.

<description>&lt;p&gt;On the 47th episode of Enterprise Software Innovators, hosts Evan Reiser (&lt;a href='https://abnormalsecurity.com/'&gt;Abnormal Security&lt;/a&gt;) and Saam Motamedi (&lt;a href='https://greylock.com/'&gt;Greylock Partners&lt;/a&gt;) talk with &lt;a href='https://www.linkedin.com/in/rameshrazdan/'&gt;Ramesh Razdan&lt;/a&gt;, Global CIO &amp;amp; CTO of &lt;a href='https://www.bain.com/'&gt;Bain &amp;amp; Company&lt;/a&gt;. Bain &amp;amp; Company is a “Big Three” management consulting firm with 65 global offices, 19,000 employees, and over $8 billion in annual revenue. Bain helps Fortune 500 companies optimize performance, enhance operational efficiency, and implement innovative technology at scale. In this conversation, Ramesh shares his thoughts on how generative AI is transforming Bain, the evolution of the CIO role in the AI era, and how Bain’s clients harness the latest AI capabilities.&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Quick hits from Ramesh:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;On AI’s exciting potential to enhance security: &lt;em&gt;“I remain to be extremely bullish on where AI can take us. I believe AI as a human oversight can really increase the velocity of our defense. We have to do that. Human beings cannot respond fast enough.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On choosing which use cases to apply generative AI first: &lt;em&gt;“A famous two by two exercise is to say, ‘What data is available and what value is at stake there?’,  and then plot what&amp;apos;s the most valuable data for what you are trying to do. What you don&amp;apos;t want is the most complex use case up front because the engine is not warmed up. We need to prove the value.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On understanding risk and compliance before adopting AI: &lt;em&gt;“ This technology doesn&amp;apos;t come with its own sets of risks. It doesn&amp;apos;t come with its own set up. You need to establish proper risk and compliance forums. You need to make sure you are in lockstep with legal teams and risk teams. We want to make sure we&amp;apos;re training the right way. We want to change the right behavior.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;&lt;b&gt;Recent Book Recommendation:&lt;/b&gt; Optimal by Daniel Goleman&lt;br/&gt;&lt;br/&gt;--&lt;br/&gt;&lt;br/&gt;Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at &lt;a href='https://www.enterprisesoftware.blog/ '&gt;https://www.enterprisesoftware.blog/ &lt;/a&gt;&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.&lt;/p&gt;</description>

On the 47th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Ramesh Razdan, Global CIO &amp; CTO of Bain &amp; Company. Bain &amp; Company is a “Big Three” management consulting firm with 65 global offices, 19,000 employees, and over $8 billion in annual revenue. Bain helps Fortune 500 companies optimize performance, enhance operational efficiency, and implement innovative technology at scale. In this conversation...

Innovation at the Edge: How AI Transforms the Enterprise with Bain Global CIO & CTO Ramesh Razdan

On the 46th episode of Enterprise Software Innovators, host Evan Reiser (<a href='https://abnormalsecurity.com/'>Abnormal Security</a>) talks with <a href='https://www.linkedin.com/in/munirhafez/'>Munir Hafez</a>, CIO of <a href='https://www.transunion.com/?atvy=%7B%22254739%22%3A%22Experience+A%22%7D'>TransUnion</a>. TransUnion specializes in credit reporting, fraud detection, and data analytics. With over 19,000 employees and over $3.6 billion in annual revenue, the company impacts more than a billion people worldwide. In this conversation, Munir shares his thoughts on AI transforming business operations at TransUnion, balancing the potential of AI against the current hype cycle, and the future impact of AI in the enterprise. Quick hits from Munir: On the importance of grounding data to train AI: “If you&apos;re asking it how to make a chocolate chip cookie, you don&apos;t really need to ground that in your data. If you&apos;re trying to say, ‘What cross-sell opportunities can I have for this customer?’ You have to be able to feed it your product catalog and everything else.” On prompt engineering driving value in the current AI environment: “Over time, [AI] is going to get smarter where you need less and less prompt engineering teaching it. But certainly in the short term, I think training, custom LLM, and then depending on the tool, teams that are designed and focused on extending the prompt engineering and the capabilities will be the best way to get the value.” On identifying real use cases for enterprise AI: “My team supports over 500 applications. Everything has AI, including toothbrushes and trash cans. So which tools are actually far enough along that [the AI component] provides value. We were looking for if the triangulation of the technology is advanced enough. The business case makes sense and the business users are engaged and are willing to learn and help support.” Recent Book Recommendation: <a href='https://www.enterprisesoftware.blog/book-club/outliers'>Outliers by Malcom Gladwell</a> -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at <a href='https://www.enterprisesoftware.blog/'>https://www.enterprisesoftware.blog/</a> Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.

<description>&lt;p&gt;On the 46th episode of Enterprise Software Innovators, host Evan Reiser (&lt;a href='https://abnormalsecurity.com/'&gt;Abnormal Security&lt;/a&gt;) talks with &lt;a href='https://www.linkedin.com/in/munirhafez/'&gt;Munir Hafez&lt;/a&gt;, CIO of &lt;a href='https://www.transunion.com/?atvy=%7B%22254739%22%3A%22Experience+A%22%7D'&gt;TransUnion&lt;/a&gt;. TransUnion specializes in credit reporting, fraud detection, and data analytics. With over 19,000 employees and over $3.6 billion in annual revenue, the company impacts more than a billion people worldwide. In this conversation, Munir shares his thoughts on AI transforming business operations at TransUnion, balancing the potential of AI against the current hype cycle, and the future impact of AI in the enterprise.&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Quick hits from Munir:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;On the importance of grounding data to train AI: &lt;em&gt;“If you&amp;apos;re asking it how to make a chocolate chip cookie, you don&amp;apos;t really need to ground that in your data. If you&amp;apos;re trying to say, ‘What cross-sell opportunities can I have for this customer?’ You have to be able to feed it your product catalog and everything else.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On prompt engineering driving value in the current AI environment: &lt;em&gt;“Over time, [AI] is going to get smarter where you need less and less prompt engineering teaching it. But certainly in the short term, I think training, custom LLM, and then depending on the tool, teams that are designed and focused on extending the prompt engineering and the capabilities will be the best way to get the value.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On identifying real use cases for enterprise AI: &lt;em&gt;“My team supports over 500 applications. Everything has AI, including toothbrushes and trash cans. So which tools are actually far enough along that [the AI component] provides value. We were looking for if the triangulation of the technology is advanced enough. The business case makes sense and the business users are engaged and are willing to learn and help support.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;&lt;b&gt;Recent Book Recommendation:&lt;/b&gt; &lt;a href='https://www.enterprisesoftware.blog/book-club/outliers'&gt;Outliers by Malcom Gladwell&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;--&lt;br/&gt;&lt;br/&gt;Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at &lt;a href='https://www.enterprisesoftware.blog/'&gt;https://www.enterprisesoftware.blog/&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.&lt;/p&gt;</description>

On the 46th episode of Enterprise Software Innovators, host Evan Reiser (Abnormal Security) talks with Munir Hafez, CIO of TransUnion. TransUnion specializes in credit reporting, fraud detection, and data analytics. With over 19,000 employees and over $3.6 billion in annual revenue, the company impacts more than a billion people worldwide. In this conversation, Munir shares his thoughts on AI transforming business operations at TransUnion, balancing the potential of AI against the current hyp...

Inside TransUnion's AI Evolution with CIO Munir Hafez

On the 45th episode of Enterprise Software Innovators, hosts Evan Reiser (A<a href='https://abnormalsecurity.com/'>bnormal Security</a>) and Saam Motamedi (<a href='https://greylock.com/'>Greylock Partners</a>) talk with <a href='https://www.linkedin.com/in/jonnyleroy/'>Jonny LeRoy</a>, CTO of <a href='https://www.grainger.com'>Grainger</a>. Grainger is a Fortune 500 industrial supply company, ensuring seamless operations for a broad range of customers, from hospitals to manufacturing plants and everything in between. With over $16 billion of annual revenue and 26,000 employees, the company provides over 30 million products to support its four and a half million customers. In this conversation, Jonny shares his thoughts on how AI transforms operations at Grainger, quick wins for AI applications in the enterprise, and realistic expectations around today’s AI capabilities. Quick hits from Jonny: On AI’s transformative potential: “We’ve got 2 million SKUs in our Grainger brand and 30 million products across the whole portfolio. AI helps us match the right product to the right customer, and that&apos;s where it starts to get really powerful.” On the importance of continuous improvement: “It’s all about solving small problems, one by one. That’s how you unlock AI’s potential—not by waiting for the perfect solution, but by making progress now.” On AI’s ability to improve the customer experience: “A lot of the customer software we&apos;re building is to empower, whether it&apos;s our merchandising agents or customer intelligence people, to do their work that drives the business, but produces better data. That data then feeds into potential machine learning AI systems. We can put that into motion, get that in front of customers, and improve that data feedback. We understand the direction we&apos;re going, and that&apos;s not changing. Understand products, understand customers, bring them together super easily.” Recent Book Recommendation: <a href='https://www.enterprisesoftware.blog/book-club/zen-and-the-art-of-motorcycle-maintenance'>Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig</a> -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at <a href='https://www.enterprisesoftware.blog/'>https://www.enterprisesoftware.blog/</a> Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.

<description>&lt;p&gt;On the 45th episode of Enterprise Software Innovators, hosts Evan Reiser (A&lt;a href='https://abnormalsecurity.com/'&gt;bnormal Security&lt;/a&gt;) and Saam Motamedi (&lt;a href='https://greylock.com/'&gt;Greylock Partners&lt;/a&gt;) talk with &lt;a href='https://www.linkedin.com/in/jonnyleroy/'&gt;Jonny LeRoy&lt;/a&gt;, CTO of &lt;a href='https://www.grainger.com'&gt;Grainger&lt;/a&gt;. Grainger is a Fortune 500 industrial supply company, ensuring seamless operations for a broad range of customers, from hospitals to manufacturing plants and everything in between. With over $16 billion of annual revenue and 26,000 employees, the company provides over 30 million products to support its four and a half million customers. In this conversation, Jonny shares his thoughts on how AI transforms operations at Grainger, quick wins for AI applications in the enterprise, and realistic expectations around today’s AI capabilities.&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Quick hits from Jonny:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;On AI’s transformative potential: &lt;em&gt;“We’ve got 2 million SKUs in our Grainger brand and 30 million products across the whole portfolio. AI helps us match the right product to the right customer, and that&amp;apos;s where it starts to get really powerful.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On the importance of continuous improvement: &lt;em&gt;“It’s all about solving small problems, one by one. That’s how you unlock AI’s potential—not by waiting for the perfect solution, but by making progress now.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On AI’s ability to improve the customer experience: &lt;em&gt;“A lot of the customer software we&amp;apos;re building is to empower, whether it&amp;apos;s our merchandising agents or customer intelligence people, to do their work that drives the business, but produces better data. That data then feeds into potential machine learning AI systems. We can put that into motion, get that in front of customers, and improve that data feedback. We understand the direction we&amp;apos;re going, and that&amp;apos;s not changing. Understand products, understand customers, bring them together super easily.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;&lt;b&gt;Recent Book Recommendation: &lt;/b&gt;&lt;a href='https://www.enterprisesoftware.blog/book-club/zen-and-the-art-of-motorcycle-maintenance'&gt;Zen and the Art of Motorcycle Maintenance by Robert M. Pirsig&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;--&lt;br/&gt;&lt;br/&gt;Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at &lt;a href='https://www.enterprisesoftware.blog/'&gt;https://www.enterprisesoftware.blog/&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.&lt;/p&gt;</description>

On the 45th episode of Enterprise Software Innovators, hosts Evan Reiser (Abnormal Security) and Saam Motamedi (Greylock Partners) talk with Jonny LeRoy, CTO of Grainger. Grainger is a Fortune 500 industrial supply company, ensuring seamless operations for a broad range of customers, from hospitals to manufacturing plants and everything in between. With over $16 billion of annual revenue and 26,000 employees, the company provides over 30 million products to support its four and a half million...

Unlocking the Practical Power of AI to Drive Enterprise Innovation with Grainger CTO Jonny LeRoy

On the 44th episode of <a href='https://www.linkedin.com/company/enterprisesoftware'>Enterprise Software Innovators</a>, host Evan Reiser (<a href='https://abnormalsecurity.com/'>Abnormal Security</a>) talks with <a href='https://www.linkedin.com/in/mike-hamilton-us/'>Mike Hamilton</a>, CIO of <a href='https://www.cloudflare.com/'>Cloudflare</a>. Cloudflare is a cloud connectivity company that helps businesses deliver content and applications worldwide while keeping them secure. More than 20% of all internet traffic flows through Cloudflare’s networks, making them an indispensable part of modern internet infrastructure. In this conversation, Mike shares insights into how AI helps filter the noise in cybersecurity, the seamless integration of AI in business operations, and the power of AI to automate the mundane. Quick hits from Mike: On AI&apos;s role in the future of business: “Artificial intelligence as a technology goes back decades, back into the fifties, starting with academic papers. But the scale of how it gets delivered has been one of the challenges. We&apos;re at this interesting turning point now where we&apos;ve developed something that can actually support this incredible technology to take off.” On the future integration of AI in business operations: “The area that I want to see worked out the most is around the integration space and how we get business systems to talk to each other, [for example, how AI] technology can read API specifications and start to understand how to create automations based on those specs.. That’s something the AI industry has to nail.&quot; On the impact of AI on human life: “I think humans will live longer as a result of technology, and I don&apos;t think we&apos;re necessarily going to draw the connection. Just in the same way that technology, like computers, has improved our quality of life, there are going to be many little ways that AI will extend human life. We probably won’t think about it as AI’s doing, but it will be, and it might not even get the credit it deserves.” Recent Book Recommendation: <a href='https://www.enterprisesoftware.blog/book-club/leadership-is-language'>Leadership is Language by L. David Marquet</a> -- Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts. Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at <a href='https://www.enterprisesoftware.blog/'>https://www.enterprisesoftware.blog/</a> Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.

<description>&lt;p&gt;On the 44th episode of &lt;a href='https://www.linkedin.com/company/enterprisesoftware'&gt;Enterprise Software Innovators&lt;/a&gt;, host Evan Reiser (&lt;a href='https://abnormalsecurity.com/'&gt;Abnormal Security&lt;/a&gt;) talks with &lt;a href='https://www.linkedin.com/in/mike-hamilton-us/'&gt;Mike Hamilton&lt;/a&gt;, CIO of &lt;a href='https://www.cloudflare.com/'&gt;Cloudflare&lt;/a&gt;. Cloudflare is a cloud connectivity company that helps businesses deliver content and applications worldwide while keeping them secure. More than 20% of all internet traffic flows through Cloudflare’s networks, making them an indispensable part of modern internet infrastructure. In this conversation, Mike shares insights into how AI helps filter the noise in cybersecurity, the seamless integration of AI in business operations, and the power of AI to automate the mundane.&lt;br/&gt;&lt;br/&gt;&lt;b&gt;Quick hits from Mike:&lt;br/&gt;&lt;br/&gt;&lt;/b&gt;On AI&amp;apos;s role in the future of business: &lt;em&gt;“Artificial intelligence as a technology goes back decades, back into the fifties, starting with academic papers. But the scale of how it gets delivered has been one of the challenges. We&amp;apos;re at this interesting turning point now where we&amp;apos;ve developed something that can actually support this incredible technology to take off.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On the future integration of AI in business operations: &lt;em&gt;“The area that I want to see worked out the most is around the integration space and how we get business systems to talk to each other, [for example, how AI] technology can read API specifications and start to understand how to create automations based on those specs.. That’s something the AI industry has to nail.&amp;quot;&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;On the impact of AI on human life: &lt;em&gt;“I think humans will live longer as a result of technology, and I don&amp;apos;t think we&amp;apos;re necessarily going to draw the connection. Just in the same way that technology, like computers, has improved our quality of life, there are going to be many little ways that AI will extend human life. We probably won’t think about it as AI’s doing, but it will be, and it might not even get the credit it deserves.”&lt;br/&gt;&lt;br/&gt;&lt;/em&gt;&lt;b&gt;Recent Book Recommendation:&lt;/b&gt; &lt;a href='https://www.enterprisesoftware.blog/book-club/leadership-is-language'&gt;Leadership is Language by L. David Marquet&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;--&lt;br/&gt;&lt;br/&gt;Like what you hear? Leave us a review and subscribe to the show on Apple, Google, Spotify, Stitcher, or wherever you listen to podcasts.&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is a show where top tech executives share how they innovate at scale. Each episode covers unique insights and stories that will help you succeed as a technology leader. Find more great lessons from tech leaders and enterprise software experts at &lt;a href='https://www.enterprisesoftware.blog/'&gt;https://www.enterprisesoftware.blog/&lt;/a&gt;&lt;br/&gt;&lt;br/&gt;Enterprise Software Innovators is produced by Luke Reiser and Josh Meer.&lt;/p&gt;</description>

On the 44th episode of Enterprise Software Innovators, host Evan Reiser (Abnormal Security) talks with Mike Hamilton, CIO of Cloudflare. Cloudflare is a cloud connectivity company that helps businesses deliver content and applications worldwide while keeping them secure. More than 20% of all internet traffic flows through Cloudflare’s networks, making them an indispensable part of modern internet infrastructure. In this conversation, Mike shares insights into how AI helps filter the noise in ...

From Noise to Signal: How AI is Shaping the Future of IT with Cloudflare CIO Mike Hamilton

Enterprise Software Innovators features exclusive conversations with the world's best technology executives, who share how AI and other innovative technologies transform enterprise organizations. ESI is hosted by Evan Reiser, the CEO &amp; founder of Abnormal Security, and Saam Motamedi, a general partner at Greylock Partners.&nbsp;

Enterprise Software Innovators

Details

Recent Episodes