Live from the Healthcare Design Conference in Kansas City, this episode explores how healthcare end users are navigating increasingly complex decisions for the built environment. Hear why early problem-spotting beats crisis response, what’s breaking alignment at the start of projects, and how clearer communication and stronger partnerships can help healthcare teams move faster with more confidence. LINKS:  End-User Decision MakingJoin Thinklab’s researchPodcast Discussion Guide  5 Question Quiz to Earn CEU CreditsThank you to our episode sponsors: Haworth and Clarus. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.