<p>In this episode of EdTechPeople, Matthew Setchell speaks with Jack Marshall, the Senior IT Operations Manager at DRB Ignite. </p><p>They discuss the evolving role of IT in education, the importance of practical experience over formal qualifications, and the need for a supportive team culture. </p><p>Jack shares insights on learning by doing, the value of mentorship, and the challenges of career progression in IT. </p><p>They also explore the significance of standardization in IT infrastructure and the necessity of bridging the technical divide for effective communication within educational settings. </p><p>In this conversation, Jack and Matthew discuss the importance of team culture, dynamic help desk management, and the transition to a more structured ITIL framework. </p><p>They explore the challenges and successes of cloud migrations in educational settings, emphasizing the need for contextual awareness in IT support. </p><p>The discussion also touches on the future of technology in education, including the potential of AI and the importance of strategic planning in IT.</p>