Frontline employee. Store manager. Multi-unit leader. VP of global operations. Mark Cardinale’s retail resume is a mile long, and on this episode, he’s sharing his most valuable insights about how successful brands operate. On the docket: operationalizing customer feedback, the role of an experience practitioner, and more.  See <a href="https://omnystudio.com/listener" target="_blank" rel="noreferrer noopener">omnystudio.com/listener</a> for privacy information.