Just ask seasoned executive Steve Kincanon: if you love your frontline employees, they will love your brand and customers right back. This episode digs deep into why we should be pivoting from score-obsessed to appreciation-obsessed, and why our CX will thank us later. See <a href="https://omnystudio.com/listener" target="_blank" rel="noreferrer noopener">omnystudio.com/listener</a> for privacy information.