<p>How do you ensure reliability across hybrid infrastructure when the cloud half isn’t fully in your control?<br/><br/>In this episode, host <a href='https://www.linkedin.com/in/eliasvoelker/'>Elias Voelker</a> talks with <a href='https://www.linkedin.com/in/divya-veerapandian-89410525/'>Divya Veerapandian</a>, Senior Director for Infrastructure Reliability Engineering and Global Head of Infrastructure Network Services at Visa. From network automation and hybrid observability to AI-driven operations and inclusive engineering teams—Divya shares what it takes to deliver reliable infrastructure in one of the world’s most mission-critical environments.<br/><br/><br/>You’ll learn:<br/><br/>1. The difference between SOPs and MOPs—and why both matter for automation<br/>2. How to tackle observability across hybrid cloud and on-prem environments<br/>3. Where AI fits (and fails) in reliability engineering today<br/>4. Why end-to-end visibility is still an unsolved challenge<br/>5. What it takes to build a more inclusive reliability engineering culture<br/><br/>___________<br/><br/><br/>Get in touch with Divya on LinkedIn: <a href='https://www.linkedin.com/in/divya-veerapandian-89410525/'>https://www.linkedin.com/in/divya-veerapandian-89410525/</a> <br/><br/>___________<br/><br/><br/>About the host <a href='https://www.linkedin.com/in/eliasvoelker/'>Elias Voelker</a>: Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.<br/><br/>Get in touch with <a href='https://www.linkedin.com/in/eliasvoelker/'>Elias</a> via LinkedIn or email [email protected].<br/><br/>___________<br/><br/><br/>Podcast Music:<br/><br/>Music by Ströme, used by permission<br/>‚Panta Rhei‘ written by Mario Schoenhofer<br/>(c)+p 2022, Compost Medien GmbH &amp; Co KG<br/>https://stroeme.com/<br/>https://compost-rec.com/<br/><br/>Thanks to our friends at <a href='https://www.sawoo.io/'>SAWOO</a> for producing this episode with us! </p>