Recorded live at PCOA25 in New Zealand, Libbie Ray sits down with Kath Koschel to explore the real impact of kindness on leadership, workplace culture and human connection.The conversation unpacks the difference between being nice and being kind, the science behind psychological safety, and why empathy, communication and positive intent drive stronger teams and better outcomes.A practical and thought-provoking discussion on how small actions can create meaningful change - for individuals, organisations and the wider events community.About Kath Koschel 2024 Australian of the Year, Kath Koschel is a former professional cricketer and Ironman competitor whose world came crashing down when she broke her back twice in the span of five years and was told that she would never walk again. Instead, she faced the challenges head-on and defied all medical prognosis by teaching herself to walk again on three separate occasions. Driven by a passion to spread gratitude and kindness in the world, she founded Kindness Factory™ with the goal of encouraging one million acts of kindness. To date, Kindness Factory has recorded over 7 million acts of kindness and is now a registered not-for-profit in three countries.Kath’s LinkedIn: https://www.linkedin.com/in/kath-koschel-74044436/ Kindness Factory: https://kindnessfactory.com/ Kath’s Website: https://kathkoschel.com/ About The PCOA:The PCO Association is the leading body representing the interests of Professional Conference Organisers and Event Managers in Australia and New Zealand.The Association’s objectives are to increase the standard of professionalism of its members and promote a better understanding of the roles, functions and contributions of Professional Conference Organisers and Event Managers and other practitioners in the conference and event sector.Website: www.pco.asn.auAbout Connected Event Group:Connected Event Group delivers innovative audio-visual services, event production, and digital experiences that help people and businesses connect in meaningful ways. With over two decades of experience, the team specialises in AV equipment and services, technical event production management, broadcasting, and interactive event technology across a wide range of industries.In 2026, Connected Event Group expanded its offering with the launch of Connected Apps, a dedicated branch focused on custom event apps, business platforms, fast websites, and AI-powered automation. Designed for live environments, these solutions bridge the gap between creative vision and real-world delivery, ensuring technology performs on site, on the day.Website: www.connectedeventgroup.comAbout Libbie Ray:Libbie Ray is the Director of Connected Event Group and Founder of Connected Apps. With 20 years of experience spanning marketing, events, technology, and broadcast production, Libbie brings a holistic and forward-thinking perspective to the evolving events landscape. A strong advocate for innovation, Libbie is particularly passionate about the role of digital platforms and AI in shaping the future of live and hybrid events. Libbie’s LinkedIn: https://www.linkedin.com/in/libbie-ray/Send us Fan Mail