The BHPH Morning Show

Today’s episode is a reaction and breakdown of our pre-recorded "Pick 6" conversation with Pennsylvania dealer — and longtime White Hat Way friend — Nik Dumin of Tyrone Tire & Automotive / Tyrone Auto Credit. Nik’s journey from dealership tech to multi-location operator gives this conversation some real weight. He’s candid, funny, and wildly practical — a combo that’s pure gold for new and seasoned BHPH operators alike. A few standout lines you’ll hear us react to: “Don’t buy projects. Don’t buy rust.” Nik admits his tech brain wants to fix everything, but the truth is simple: fast turns beat fantasies. “Every account is a conversation.” That’s his philosophy on late pays and repos — empathy with boundaries. We’ll explore themes like: How sticking to familiar vehicle models boosts warranty speed, recon flow, and cash velocity. The moment he realized rebuilds were slowing down turn time and holding back growth. Why adding a standalone sales location changed his volume overnight. Recon bottlenecks, staffing realities, and Nik’s “look in the mirror” moment. His balanced, human approach to collections — including structured conversations, income reviews, and buy-in from the customer. If you’re a dealer wanting clearer thinking, cleaner processes, or a reminder that you’re not the only one fighting the recon bottleneck monster… today’s episode is your jam.  Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!  We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

In this White Hat Wednesday episode we explore a powerful — but underutilized — lever in BHPH value creation: trust, transparency, and long-term stewardship. We’ll make the case that “white hat” dealerships — those built around clear ethics, customer-first practices, consistent follow-through, and community-mindedness — are not just morally sound, but strategically superior. Using examples from banking, retail, and brand-driven businesses, we’ll show how these trust-based practices translate into loyalty, stability, lower risk, and eventually — greater enterprise value. Viewers will come away believing that the same value drivers that reward trusted brands in other industries can one day be measured and confirmed to increase market value in BHPH stores too. And those paying attention now might just get there first! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!  We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

In today’s White Hat Wednesday, we unpack *The Flexibility Advantage in BHPH: How to Win and Keep More Customers.* In a market where every lead counts and every relationship has a long tail, flexibility is an under-utilized opportunity. We’ll break down how adaptable thinking at four key stages—lead qualifying, negotiation, underwriting, and collections/account management—can dramatically improve both customer experience and portfolio performance. This episode looks at why rigid processes drive good customers away, how smart discretion creates trust deposits you can actually measure, and where teams overlook easy wins simply because “that’s how we’ve always done it.” From giving shoppers room to breathe at the first touch, to negotiating with clarity instead of defensiveness, to underwriting through a long-minded lens, to managing accounts with both firmness and humanity, we’ll show how flexibility becomes the dealer’s signature calling card. If your store feels stuck in default settings, this is the episode that’ll help you bend in the right places—and grow because of it. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!  We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

Today’s BHPH Morning Show dives into a gem of a 'Pick 6' conversation with longtime Texas dealer Jeff Owings—41 years in the business and still showing up every day like he’s got a full tank and a race to win. Jeff pulls back the curtain on why he still personally punches in key data, how “feeling the numbers” keeps him sharper than any dashboard widget, and how that simple habit has shaped an operator who never drifts out of the cockpit. Michelle and Jim react to Jeff’s take on the Good/Bad/Ugly spreadsheet, the art of buying cars by checking engine and transmission values (yes, he really does that), his shift into higher-ACV inventory, why he purposely tolerates more delinquency than almost anyone, and his current move back toward a “your job is your credit” underwriting philosophy. It’s a grounded, experience-heavy look at what happens when you combine curiosity, discipline, and a total lack of fear about getting your hands dirty—even after four decades in the game. Newer dealers will take notes. Seasoned dealers will nod knowingly. And everyone will walk away with a clearer sense of what it means to stay truly connected to your numbers. Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!  We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.

Today’s White Hat Wednesday (different time slot) shines a spotlight on a dealer who doesn’t just talk community—he rolls up his sleeves and shows how it’s done. We’re featuring the Thanksgiving “turkey giveaway” hosted by Tyrone Tire and Automotive and Tyrone Auto Credit, led by none other than Nik Dumin, a 2023 White Hat Way Dealer of the Year. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!  We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute.