At Municipal Property Assessment Corporation, every decision – whether about operations, strategy, or customer service – starts with a people-centric approach. As President and CAO of MPAC, Nicole McNeill believes this is central to the organization’s continued success and journey to become more customer-centric. Tune into our latest episode of Opportunity Unleashed as Michael Carter, President of Level5 Strategy, sits down with Nicole to understand how a people-first strategy is helping MPAC achieve target outcomes and shape her own leadership style.