This week Lucy is flying solo - eek!This episode delves into the essential aspects of tech and operations for new or new-ish business owners. Building on the conversation from the previous episode with Dom Marshall, this episode focuses on whether a new business needs a website and tips for smoothing out the process. We offer advice on balancing tech needs without the overwhelm, emphasising that initial business focus should be on acquiring the first few clients through personal connections! We talk about mapping out client journeys and identifying areas where tech can enhance or simplify business operations and practical and personal experiences are shared to help you streamline their new business operations effectively.LinksThe Disobedient Business SchoolMiro - a flowchart and diagramming toolWhatsApp Lucy to talk about booking a call to sort out your systems and techKey Moments in this episode00:00 Introduction and Welcome00:59 Continuing from Last Episode01:16 Website Essentials for New Business Owners02:42 Tech and Operations Overview04:15 Client Acquisition and Initial Steps05:54 Evaluating and Improving Client Experience09:55 Mapping the Customer Journey16:35 The Dilemma of Business Tools16:57 Anecdotes and Advice18:35 Navigating Business Beginnings21:43 The Role of Technology in Business23:59 Balancing Automation and Personal Touch28:26 Continuous Improvement and Adaptation29:43 Concluding Thoughts and Future Episodes🚨 BIG NEWS YOU GLORIOUS HUMANS 🚨Disobedient Business® LIVE; the newbie palooza is coming June 2024! A 4-day virtual summit aimed at helping newbie business owners with wtf this online biz thing is and how tf it all works! Tickets available real soon, get on the VIP list and be the first to hear at disobedientbusinesslive.comOur group programme The Disobedient Business® Mastermind is now enrolling - check it out. Visit our website at disobedientbusiness.comCome say hi at [email protected] Come and chat on Instagram at @disobedientbusinessco