This week Lucy is flying solo - eek!
This episode delves into the essential aspects of tech and operations for new or new-ish business owners. Building on the conversation from the previous episode with Dom Marshall, this episode focuses on whether a new business needs a website and tips for smoothing out the process. We offer advice on balancing tech needs without the overwhelm, emphasising that initial business focus should be on acquiring the first few clients through personal connections! We talk about mapping out client journeys and identifying areas where tech can enhance or simplify business operations and practical and personal experiences are shared to help you streamline their new business operations effectively.

Links
The Disobedient Business School
Miro - a flowchart and diagramming tool
WhatsApp Lucy to talk about booking a call to sort out your systems and tech

Key Moments in this episode
00:00 Introduction and Welcome
00:59 Continuing from Last Episode
01:16 Website Essentials for New Business Owners
02:42 Tech and Operations Overview
04:15 Client Acquisition and Initial Steps
05:54 Evaluating and Improving Client Experience
09:55 Mapping the Customer Journey
16:35 The Dilemma of Business Tools
16:57 Anecdotes and Advice
18:35 Navigating Business Beginnings
21:43 The Role of Technology in Business
23:59 Balancing Automation and Personal Touch
28:26 Continuous Improvement and Adaptation
29:43 Concluding Thoughts and Future Episodes

🚨 BIG NEWS YOU GLORIOUS HUMANS 🚨
Disobedient Business® LIVE; the newbie palooza is coming June 2024!
A 4-day virtual summit aimed at helping newbie business owners with wtf this online biz thing is and how tf it all works!
Tickets available real soon, get on the VIP list and be the first to hear at disobedientbusinesslive.com

Our group programme The Disobedient Business® Mastermind is now enrolling - check it out.

Visit our website at disobedientbusiness.com

Come say hi at [email protected]

Come and chat on Instagram at @disobedientbusinessco