In this live episode of The Bridgecast, recorded at the Bridgepointe Tech Summit 2025 in Miami, host Scott Kinka welcomes Christopher Bonavita, VP of Strategy and Technology Adoption at GTT, to explore how connectivity and managed network services have evolved from infrastructure afterthoughts into mission-critical business enablers. Drawing on his journey from Accenture to Lumen to his current role, Bonavita shares hard-won insights about what CIOs actually need to focus on as AI reshapes enterprise operations.What you will learn:Why "do less, better" beats "add everything" in network strategyHow simplified infrastructure unlocks competitive advantage in the AI eraWhat GTT's AI factory does (and why it matters for your ops)Why most CIOs are investing in the wrong process improvementsHow "anticipated implications" using AI differs from true predictability\Why connectivity has transformed from a commodity to a strategic assetThe hidden cost of legacy networks in a hyperscaler-driven worldHow to design networks that don't restrict your business outcomesAbout the Guest:Christopher Bonavita is the VP of Strategy and Technology Adoption at GTT, where he leads product innovation, market feedback loops, and collaborative deployment initiatives. His career includes specialized sales leadership at Lumen, consulting at Accenture, and foundational telecommunications work during the internet's commercial explosion in the mid-1990s. A former military linguist and analyst, Chris applies cross-functional thinking to bridge the gap between cutting-edge network technologies and practical customer outcomes. His leadership philosophy centers on persistent feedback loops, collaborative deployment, and maintaining human investment alongside AI enablement.To find out how Bridgepointe Technologies helps businesses make IT decisions faster with world-class engineering support and ongoing guidance, head to https://bridgepointetechnologies.com/Episode Highlights:[06:04] Do Less, Better: Why Focus WinsChristopher shares a surprising insight from his time at GTT: in a world obsessed with adding more features and more technologies, the real superpower is focus. GTT's history shows that overreach—trying to do everything with limited resources—creates problems. When he spoke to customers, they confirmed it: "You can't do everything. Please don't try to do everything. Please solve this that leads to other solutions, or work well with other solution providers. Please focus on your core." This philosophy isn't just good strategy; it's what customers actually want. The irony? In an industry that talks about innovation through scale and expansion, the winning move is disciplined narrowing.[12:27] Network as Strategic Foundation, Not PlumbingConnectivity has shifted from a commodity utility to a strategic asset. CIOs can no longer treat the network as "keep the lights on" infrastructure. The business landscape has changed: the footprint now includes AI at the core, data centers, distributed offices in homes, field operations, and hyperscaler integrations. As Chris puts it, CIOs now face fundamental questions: "What is a LAN? What is a WAN? Is there a LAN? Is there a WAN?" The language itself is changing because the expected experience is changing daily. The infrastructure you choose must enable outcomes, not restrict them. If it restricts, you're limiting the business.[20:10] Anticipated Implications vs. Prediction: How AI Changes PlanningChris distinguishes between prediction and what GTT actually does: "anticipated implications." Using AI, they create digital twins based on real customer and operational data. Instead of drawing on a whiteboard, they simulate changes in parallel with production systems and see implications in near-real time. When they change something, they can ask, "AI, how good was that decision? What does it really look like based on real data?" This approach catches foundational mistakes early, before a six-month deployment goes sideways. The ability to run implication games with AI "far surpasses anything we could do before." This capability will eventually flow to customers through collaborative deployment and persistent feedback loops.[24:08] The Process Gap That's Breaking IT OrganizationsHere's the uncomfortable truth: CIOs are doing well on People (giving teams tools and upskilling) and Technology (evaluating and deploying solutions). But Processes—the underlying workflows, how they deliver, measure, and optimize—are breaking under the weight of change. Chris explains, "Your processes are being strained because it's a completely different way of doing business. It's not just an incremental change to the process." Most existing processes with talented people are "good for right now" but "not good enough in this next world." You can't just automate a bad process with AI. As Scott adds, if it's not documented well, AI won't learn something reliable. The real work: stepping back and redesigning processes for an AI-enabled, fast-moving business.Episode Resources:Christopher Bonavita on LinkedInGTT WebsiteScott Kinka on LinkedInBridgepointe Technologies WebsiteThe Bridgecast on Apple PodcastsThe Bridgecast on SpotifyThe Bridgecast on YouTubeThe Bridgecast is handcrafted by our friends over at: fame.so