On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.

<description>&lt;p&gt;On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve.&lt;/p&gt;</description>

On this episode of As the Drum Turns, Jeff and Lora discuss the team’s commitment to constant improvement, always looking for ways to refine operations and better support the people they serve. 

316: Exceeding Expectations

In this episode of As the Drum Turns, Jeff &amp; Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement.

<description>&lt;p&gt;In this episode of &lt;em&gt;As the Drum Turns&lt;/em&gt;, Jeff &amp;amp; Tim cover the fourth and final service principle from &lt;em&gt;The Fred Factor&lt;/em&gt; by Mark Sanborn and discuss the act of gradual improvement.&lt;/p&gt;</description>

In this episode of As the Drum Turns, Jeff &amp; Tim cover the fourth and final service principle from The Fred Factor by Mark Sanborn and discuss the act of gradual improvement. 

315: Reinvent Yourself Regularly

In this episode of As the Drum Turns, Jeff &amp; Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.

<description>&lt;p&gt;In this episode of As the Drum Turns, Jeff &amp;amp; Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers.&lt;/p&gt;</description>

In this episode of As the Drum Turns, Jeff &amp; Tim cover the third service principle from The Fred Factor by Mark Sanborn and discuss how we can create value in everyday interactions with our customers. 

314: Continually Creating Value

In this episode of As the Drum Turns, Jeff &amp; Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.

<description>&lt;p&gt;In this episode of As the Drum Turns, Jeff &amp;amp; Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service.&lt;/p&gt;</description>

In this episode of As the Drum Turns, Jeff &amp; Lora continue covering The Fred Factor by Mark Sanborn and discuss the importance of relationships with customers and how it is essential for quality service. 

313: Success is Built on Relationships

In this episode of As the Drum Turns, Jeff &amp; Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers.

<description>&lt;p&gt;In this episode of As the Drum Turns, Jeff &amp;amp; Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers.&lt;/p&gt;</description>

In this episode of As the Drum Turns, Jeff &amp; Lora begin covering The Fred Factor by Mark Sanborn and how everyone at SRM– from operators and dispatchers to mechanics and loader operators can make a difference for our customers. 

312: Everyone Makes a Difference

How a backyard dream turned into a ready-mix business. Each week, join Jeff Hollingshead, CEO of SRM Concrete, as he shares stories of values, hard work, and SRM's commitment to service. 

As the Drum Turns

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