In this episode, we’re talking about what really causes sales performance to decline and what leaders can do to help their reps bounce back with clarity and confidence. Stephanie Downs, SVP/Senior Consultant at The Center for Sales Strategy, joins Matt to help break it all down. She expands on key ideas from her article in the 2025 Talent Magazine, where she shares a framework for diagnosing underperformance and reigniting momentum through strength-based leadership. Stephanie delivers powerful takeaways, such as: Why, too often, feedback from sales managers is too vague How to distinguish between a skills gap and a motivation issue And, finally, why you should focus on a rep’s strengths (even when results seem to be lagging)LINKS:2025 Talent MagazineStephanie DownsMatt SunshineThe Center for Sales Strategy