Walk-In Talk Podcast

In Episode 2 of Inside Food Safety, Eric Moore of Testo North America returns to discuss one of the biggest threats facing restaurants today, not a single catastrophic mistake, but the slow erosion of standards through complacency. From leadership and food safety culture to burnout, staffing challenges, and operational blind spots, Eric and Carl explore how small shortcuts can become dangerous habits when accountability begins to slip. The conversation also examines why the phrase "We've always done it this way" may be one of the most harmful mindsets in hospitality, and how strong leadership, employee empowerment, and consistent operating procedures help protect guests, staff, and a restaurant's reputation. The episode concludes with practical solutions operators can implement today, including automated temperature monitoring, proper thermometer usage, and leveraging technology to strengthen food safety systems while reducing operational risk. Inside Food Safety is a recurring Walk-In Talk Media series designed to bring practical food safety conversations directly to chefs, operators, managers, and hospitality professionals. Guest: Eric Moore, Food Safety Expert, Testo North America Follow Testo North America: Instagram: @testoamerica Connect with Eric Moore: LinkedIn: Eric Moore Takeaways Leadership sets the tone for food safety culture. Complacency is often more dangerous than isolated mistakes. "We've always done it this way" creates operational blind spots. Handwashing compliance remains one of the simplest indicators of kitchen discipline. Burnout and staff fatigue directly impact food safety performance. Proper thermometer use is still widely misunderstood throughout the industry. Technology can reduce human error and improve operational consistency. Automated temperature monitoring can help protect inventory, reduce risk, and improve response times. Continuous improvement is critical to maintaining safe, successful operations. Food safety is not separate from hospitality. It is hospitality. Segment Partner Testo Instruments - North America About Walk-In Talk Media Walk-In Talk Media is an industry-recognized food media company focused on the real stories behind hospitality. Through cinematic video, photography, and podcasting, the platform highlights chefs, operators, and partners shaping the future of the restaurant industry.

Episode 198 – NRA Show Chicago Recap The National Restaurant Association Show always brings the food industry together at the highest level, and this year in Chicago was no exception. From nonstop movement on the show floor, to conversations with operators, chefs, manufacturers, and hospitality leaders from across the country, Episode 198 captures the energy, relationships, and momentum that continue to shape the future of foodservice. A huge thank you to Royal Cup Coffee & Tea for partnering with Walk-In Talk Media throughout the week and helping fuel the production from start to finish. What began as Pooch searching for "the package" across Chicago ultimately led right back to the Royal Cup booth and the cold brew powering the entire experience. Follow Royal Cup Coffee & Tea on Instagram: @royalcupcoffee ☕️ Special thanks as well to Connor Stewart and the National Restaurant Association Show team for the continued support, hospitality, and opportunity to help tell the story of one of the industry's most important events. This episode is about more than recap footage. It's about community, innovation, partnership, and the people continuing to move hospitality forward. 🎙️ Produced by Walk-In Talk Media #NRAShow #RoyalCupCoffee #WalkInTalkMedia #Chicago #Hospitality #FoodIndustry

Chef Taylor Dillon's path into Mexican cuisine wasn't traditional, and that's exactly what makes this conversation interesting. Born and raised in New Orleans, trained in some of New York's most demanding kitchens including Daniel and Jean-Georges, Taylor eventually found himself completely immersed in the craft, history, and technique behind Mexican food. What started as curiosity turned into obsession, studying nixtamalization, grinding corn from scratch, and building a deeper understanding of a cuisine rooted in generations of tradition. Now, alongside his wife Kayla, he's built Con Amor, a restaurant shaped by passion, discipline, and a genuine respect for the culture behind the food. In this episode, we talk about identity in cooking, earning credibility inside a cuisine that isn't tied to your own heritage, opening a restaurant while building a marriage at the same time, and why some of the best chefs never stop learning. We're also joined by Leigh Wilson, Director of Marketing for Creative Loafing Tampa Bay, for another segment of What's Hot Tampa Bay, discussing the evolution of the local food scene and why chefs telling more personal stories through food is resonating now more than ever. This one is about culture, humility, growth, and building something with intention. Chef Taylor Dillon shares how growing up in New Orleans and training in elite New York kitchens shaped his culinary foundation. Why Mexican cuisine became a personal obsession, and how self-teaching nixtamalization changed his direction as a chef. The importance of respecting culture, technique, and tradition when cooking outside your own heritage. Opening Con Amor alongside his wife Kayla, and balancing marriage with restaurant ownership. Why collaboration and mentorship matter more than competition in today's culinary landscape. Leigh Wilson of Creative Loafing Tampa Bay joins the conversation for another segment of What's Hot Tampa Bay, discussing how the local food scene is evolving through more personal storytelling and chef-driven concepts. BRAND PARTNERS Metro Foodservice Solutions & Trimark USA https://www.metro.com TriMark USA Commercial-grade storage, transport, and workflow systems trusted across professional kitchens. RAK Porcelain USA https://www.rakporcelain.com Professional tableware engineered for durability and presentation. Citrus America https://www.citrusamerica.com Premium citrus solutions supporting chefs, retailers, and distributors. Crab Island Seafood https://crabislandseafood.com Florida-based supplier delivering responsibly sourced seafood to foodservice partners. Testo North America https://www.testo.com/en-US Precision measurement and food safety solutions for professional kitchens. Franki https://www.getfranki.com A platform connecting restaurants with high-intent diners through real experiences and user-generated content. CAUSE PARTNERS The Burnt Chef Project https://www.theburntchefproject.com Advocating for mental health awareness in the hospitality industry. Operation BBQ Relief https://operationbbqrelief.org Providing meals to communities impacted by natural disasters. Sustainable Supperclub https://www.sustainablesupperclub.com Pop-up dining experiences focused on sustainability and food access. TRADE SHOW & INDUSTRY PARTNERS Florida Restaurant Show https://www.therestaurantshows.com/florida/ New York Restaurant Show https://www.therestaurantshows.com/new-york/ California Restaurant Show https://www.therestaurantshows.com/california/ Pizza Tomorrow Summit https://www.pizzatomorrow.com/ U.S. Culinary Open https://www.usculinaryopen.com/About Creative Loafing Tampa Bay https://www.cltampa.com ABOUT WALK-IN TALK MEDIA Walk-In Talk Media is an industry-recognized B2B food and hospitality media company focused on chef-driven storytelling and real conversations inside the business of food.

Inside Food Safety is a recurring monthly segment on the Walk-In Talk Podcast. This is the first one. The inaugural episode of our Inside Food Safety segment, and it starts with a conversation every kitchen needs to hear. Eric Moore joins us, food safety expert with Testo North America, bringing real-world insight into what food safety actually looks like in practice. Not theory, not checklists, but the daily decisions that protect your team, your product, and the people you serve. Because food safety isn't something you turn on when it's convenient. It's built into how you operate, every shift, every station, every plate. We get into where kitchens slip, how small habits turn into major risks, and why consistency matters more than intention. From temperature control to cross-contamination, this is about tightening the gaps most people don't even realize are there. This segment is about awareness, accountability, and raising the standard across the industry. And this is where it begins. Segment Partner Testo Instruments - North America About Walk-In Talk Media Walk-In Talk Media is an industry-recognized food media company focused on the real stories behind hospitality. Through cinematic video, photography, and podcasting, the platform highlights chefs, operators, and partners shaping the future of the restaurant industry.

What does it look like to keep showing up when your body is working against you? In Episode 195, Ciji Castro returns to the show for one of the most personal conversations we've had. Ciji is currently battling stage four endometriosis, a disease that affects millions of women, yet remains widely misunderstood, especially in high-pressure industries like hospitality. And still, she shows up. Still cooking. Still creating. Still pushing forward. This episode goes beyond the plate. We talk about what endometriosis actually feels like on a daily basis, the gap between what people see and what's really happening, and the emotional and physical toll of navigating a career, motherhood, and life while dealing with chronic pain. Ciji also opens up about advocacy, what it takes to be heard in a system that often dismisses women's health, and the importance of support, especially from those closest to you. Her husband Miguel joins the conversation, offering a real look at what it means to support someone through this kind of fight, not just emotionally, but as an advocate. And through it all, food remains part of the story. Not as an escape, but as a way to connect, to ground, and to bring people together, even in difficult moments. This is a conversation about resilience, awareness, and making space for the stories that don't always get told in this industry. Franki is built around that idea. It connects restaurants with real diners and turns those experiences into user-driven video content that continues to work long after the visit. No upfront cost. No long-term contracts. Just measurable traffic and real visibility. They're also covering your first $250 in-store to get started. It's a different approach and one we're paying attention to. Check it out here: http://frankiapp.com/walkintalk KEY TAKEAWAYS Endometriosis is widely misunderstood, especially in demanding industries like hospitality Many people in foodservice are dealing with invisible challenges while still performing at a high level Advocacy is critical when navigating chronic illness and healthcare systems Support systems, especially partners and family, play a major role in resilience The hospitality industry often overlooks the human side behind performance Food can still be a grounding force during difficult moments Awareness leads to better understanding, both inside and outside the industry BRAND PARTNERS Metro Foodservice Solutions https://www.metro.com Commercial-grade storage, transport, and workflow systems trusted across professional kitchens. RAK Porcelain USA https://www.rakporcelain.com Professional tableware engineered for durability and presentation. Citrus America https://www.citrusamerica.com Premium citrus solutions supporting chefs, retailers, and distributors. Crab Island Seafood https://crabislandseafood.com Florida-based supplier delivering responsibly sourced seafood to foodservice partners. Testo North America https://www.testo.com/en-US Precision measurement and food safety solutions for professional kitchens. Franki https://www.getfranki.com A platform connecting restaurants with high-intent diners through real experiences and user-generated content. CAUSE PARTNERS The Burnt Chef Project https://www.theburntchefproject.com Advocating for mental health awareness in the hospitality industry. Operation BBQ Relief https://operationbbqrelief.org Providing meals to communities impacted by natural disasters. Sustainable Supperclub https://www.sustainablesupperclub.com Pop-up dining experiences focused on sustainability and food access. TRADE SHOW & INDUSTRY PARTNERS Florida Restaurant Show https://www.therestaurantshows.com/florida/ New York Restaurant Show https://www.therestaurantshows.com/new-york/ California Restaurant Show https://www.therestaurantshows.com/california/ Pizza Tomorrow Summit https://www.pizzatomorrow.com/ U.S. Culinary Open https://www.usculinaryopen.com/About Creative Loafing Tampa Bay https://www.cltampa.com ABOUT WALK-IN TALK MEDIA Walk-In Talk Media is an industry-recognized B2B food and hospitality media company focused on chef-driven storytelling and real conversations inside the business of food.