Hospitality Daily Podcast

Dan Kornick, Chief Information Officer at Loews Hotels, explains how they decide where AI can improve hotel work and guest service. Dan also discusses working with technology partners, measuring results, and testing whether the value justifies the cost. Going to Destination AI? Hear Dan there: Destination AI Forum. Read my related HotelOperations.com article: Most Hotel AI is Stuck in “Pilot Purgatory” But Loews Sees a Way Out. A few more resources: If you're new to Hospitality Daily, sta...

Alex Cabañas, founder and CEO of Astound Ventures and executive chairman of Pyramid Global Hospitality, shares how our industry can innovate to make hotels more profitable, working in hotels more rewarding, and stays in hotels more enjoyable. Learn more: Astound Ventures: launch announcement, net unit margin approach & portfolio companiesOperational examples: Base Power (home batteries) | Fox Fold (refillable paper) | Outmore (heated outdoor furniture) | Relivable (meeting and event work...

Sloan Dean introduces AI Hospitality Group and explains why he's building an AI-native hotel management company. He covers the pace, risks, and benefits of AI; the pressure on hotel owners; and how he's approaching recruiting, sales, and daily operations through hotel partnerships. Sloan also explains his profit-sharing management model and what he believes this approach could mean for hotel associates, owners, and guests. Links: AI Hospitality GroupSloan’s newsletter: Services Are the New So...

In this episode, Cornell professor Chris Anderson shares why hotels cannot afford to treat AI as a "wait-and-see" issue. Drawing on research he conducted about how different traveler segments use AI, he explains why hotel discovery is becoming more contextual and why reviews and trusted third-party information matter. We also discuss what hoteliers can test now, why integrated technology will matter more, and how more specific guest requests could eventually change what hotels offer. Chr...

In this episode, hosted by our careers correspondent Emily Goldfischer, founder of hertelier, Charlotte Weatherall, General Manager of Corinthia London, shares what she has learned about building a career and leading as herself. Charlotte explains how her sales and marketing background prepared her to become a GM, why trusting her team shapes the guest experience, and how she balances ambition with family life. She also shares what hospitality needs to change to support women’s progression a...