Hospitality Daily Podcast

In this episode, Ben Campbell, the President and CEO of Hospitality America, shares how he's navigating flat demand and rising costs by investing in data foundations and doubling down on both AI and human-led sales. You'll hear why he believes every piece of business has its own profitability, how his revenue management background shapes his strategy, and how the company's PEACH culture creates accountability and performance from the top down. This episode is brought to you with support from ...

In this episode, Valerie Ferguson, the former chair of the American Hotel and Lodging Association, shares why operations is the single function that defines your brand and determines whether guests come back. She explains how cleanliness, safety, and emotional connection form the foundation every brand depends on, and why she always hired for empathy over experience. Valerie also reveals how involving housekeepers and frontline staff in service design led to consistently higher guest sat...

In this episode, Valerie Ferguson shares why the guests experiencing your hotel now define your brand more than your marketing ever could. Drawing on nearly five decades at Hyatt, The Ritz-Carlton, Loews Hotels, and Disney, Valerie explains why online reviews have become the most important business driver in hospitality. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my...

Josiah Mackenzie shares the top takeaways he had from this year's Hunter Hotel Investment Conference. A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestionsIf you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free.Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram.If you want to advertise ...

In this episode, Valerie Ferguson, the former Director of Lodging at Walt Disney Parks and Resorts and past Chairman of the American Hotel and Lodging Association, shares what she wishes she could have said earlier in her career about the tension between owner expectations and taking care of your people. Drawing on nearly five decades leading at hospitality companies, Valerie talks about the political pressure of owner meetings, why employee housing and fair compensation should be part of the...