We're coming to you LIVE from ITC 2025!In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Grant Beck, Head of Innovation & Optimization at KBA Group, to discuss the practical application of AI in insurance building and claims. Based in Brisbane, Australia, Grant brings a unique perspective on "bringing the hammer and nails to the ones and zeros" to help people get back into their homes faster.Grant dives into how KBA Group successfully deployed "Barry"—their gamified AI persona—to transform first notice of loss (FNOL) into a near-instant experience. They discuss the critical importance of the "human in the loop," the potential for AI to detect customer sentiment and vulnerability, and why the ultimate goal of automation isn't to replace staff, but to free them for the complex, strategic tasks that AI simply can't handle.Podcast Host: Jason Reichl Executive Producer: Don HalliwellHighlights:01:10 – Meet Grant Beck: Bringing "Hammers and Nails to the Ones and Zeros"02:08 – Moving at Speed: Removing Mundane, Non-Money-Making Tasks02:51 – Closer to the Customer: Why AI Must Enhance, Not Replace, Interaction03:23 – Case Study 1: Reducing FNOL from Days to Seconds03:54 – Case Study 2: Smart Routing and Google Maps Integration for Assessments05:07 – Best Bang for Your Buck: Focusing on Operational SOPs Over General LLMs05:52 – Human in the Loop: Responsible Positioning for Claims and Legal Reports06:30 – Meet "Barry": Gamifying AI to Overcome Employee Fear07:58 – Efficiency Without Reduction: Empowering Staff for Complex Problem Solving08:34 – Impact on Business: Reducing Claim Life KPIs via Automation09:17 – The Human Factor: Training Staff to be AI-Capable in 30 Days10:00 – The Australian Market: Indemnified Claims and the Builder Model10:45 – Game: Risky or Too Risky? (Image Recognition vs. Instant Payouts)11:39 – The Risk of Financial Opportunism in Fast AI Payout Models12:36 – Sentiment Analysis: Using "Barry" to Detect Customer Vulnerability14:34 – Advice for Young Professionals: Exploring the Pillars of the Insurance Sector15:24 – One Year From Now: The Future of "Barry" at KBA Group Episode ResourcesGrant Beck’s LinkedIn: Grant BeckKBA Group Official Website: KBA GroupTrustLayer: TrustLayer.ioIf you enjoyed this episode, please (with a cherry on top):Subscribe, rate, and review it on Apple PodcastsFollow TRS on SpotifyTell a friend!Risk Management: Brick by Brick is handcrafted by our friends over at: fame.soPrevious guests include: Seth Hausman of Kraus-Anderson Insurance, Matthew Meyer of The Horton Group, Diana Rich of Foundation Building Materials, Christy McHenry of Suffolk Construction, Mark Rieder of NFP, and Cory Mangum of Primoris Services Corporation. Check out the three most downloaded episodes: Managing Your Risk Portfolio with Seth HausmanFocusing on Specialization with Matthew MeyerRisk Management is Everywhere with Diana RichIf you are interested in being a guest on Risk Management: Brick by Brick, please complete this form: fame.so/trs-guest