In this episode, Kathleen Lee shares her journey from stay-at-home mom and part-time biller to Practice Administrator at Reston ENT. With a background in education and a lifelong passion for creativity, Kathleen brings a unique blend of structure, empathy, and innovation to her leadership. She fosters a culture where collaboration thrives and everyone from staff to patients feels seen and supported. By leading with heart and treating the practice as her own, Kathleen shows how ownership, adaptability, and purpose can transform a team.Key Takeaways:How she went from part-time biller to leading a thriving ENT practiceWhy her background in education shapes her leadership and communication styleHow she leads with ownership, creativity, and a people-first mindsetChapters:00:00 Introduction 02:44 Passion for Art04:05 A Growing Career9:48 A Different Perspective12:16 Understanding the DriveListen to our podcasts at:https://www.shorecp.university/podcastsThere you will also find our other Everyday Heroes episodes, alongside our series Microcap Moments and Bigger. Stronger. Faster., highlighting the people and stories that make the microcap space unique.Other ways to connect:Blog: https://www.shorecp.university/blogShore University: https://www.shorecp.university/Shore Capital Partners: https://www.shorecp.com/Blog: https://www.shorecp.university/blogThis podcast is the property of Shore Capital Partners LLC. None of the content herein is investment advice, an offer of investment advisory services, nor a recommendation or offer relating to any security. See the “Terms of Use” page on the Shore Capital website for other important information.