<p>What happens when a leader stops trying to be the smartest person in the room? In this episode, Mark Stockford, VP of Service Operations at ServiceNow, shares how embracing<br>humility, servant leadership, and even “ridiculous ideas” helped him scale a 700-person organization and navigate hypergrowth as ServiceNow expanded from 4,000 to 30,000<br>employees. Drawing on his unconventional career across eBay, Zynga, and Ask.com, Mark breaks down his Guide, Lead, Shape framework, why titles matter less than impact, how<br>authentic connection creates loyalty, and how leaders can guide teams through massive change, including AI, without fear. This is a candid conversation about showing up as<br>yourself, empowering others, and building teams that choose to follow you through transformation.</p>