Scams don't start with transactions. They start with trust. In this episode of ScamRangers, Ayelet Biger-Levin sits down with Amy Nofziger, Senior Director of Fraud Victim Support at the AARP Fraud Watch Network, to explore the human side of scams, and what's changed over the past two decades. Amy and her team receive ~450 calls a day from victims and concerned individuals. And what they're seeing is clear: The losses are bigger. The manipulation is deeper. And the emotional impact is often devastating. This conversation dives into: * Why scams are fundamentally human problems, not just fraud problems * How criminals exploit trust, emotion, and purpose * The rise of long-term relationship scams and financial grooming * What victims actually need and why trauma-informed support matters * How awareness, reporting, and collaboration are finally starting to shift the tide These are the most relevant and valuable links for this episode: * AARP Fraud Watch Network (main resource): https://www.aarp.org/money/scams-fraud/ * Fraud Watch Network Helpline (call support): https://www.aarp.org/money/scams-fraud/helpline/ * AARP BankSafe (for financial institutions): https://www.aarp.org/money/scams-fraud/banksafe/ 🎙️ About the Guest Amy Nofziger leads fraud victim support at AARP's Fraud Watch Network, where she has spent over two decades helping individuals navigate the aftermath of scams. She oversees a national helpline, volunteers, and programs focused on education, prevention, and recovery. 📣 Call to Action If you're in a financial institution, fintech, or fraud prevention role, this episode will change how you think about scams. 👉 Share this episode with your team 👉 Start thinking earlier in the scam journey 👉 And help shift the industry toward prevention About the Host Ayelet Biger-Levin is the Founder and CEO of RangersAI and the host of Scam Rangers, a podcast exploring the human side of scams and the people working to protect consumers from financial and emotional harm. Through her work at RangersAI and her leadership within the Global Anti-Scam Alliance, Ayelet partners with financial institutions, policymakers, and advocates to elevate scam prevention beyond controls and technology toward trust-based, customer-centric protection. Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space: https://www.linkedin.com/in/ayelet-biger-levin/ RangersAI: https://www.rangersai.com/

Scam Rangers

Ayelet Biger-Levin

The Emotional Front Lines: Supporting Victims and Fighting Fraud with AARP, A conversation with Amy Nofziger, Senior Director of Fraud Victim Support at the AARP Fraud Watch Network

APR 17, 202637 MIN
Scam Rangers

The Emotional Front Lines: Supporting Victims and Fighting Fraud with AARP, A conversation with Amy Nofziger, Senior Director of Fraud Victim Support at the AARP Fraud Watch Network

APR 17, 202637 MIN

Description

Scams don’t start with transactions. They start with trust.In this episode of ScamRangers, Ayelet Biger-Levin sits down with Amy Nofziger, Senior Director of Fraud Victim Support at the AARP Fraud Watch Network, to explore the human side of scams, and what’s changed over the past two decades.Amy and her team receive ~450 calls a day from victims and concerned individuals. And what they’re seeing is clear:The losses are bigger. The manipulation is deeper. And the emotional impact is often devastating.This conversation dives into: Why scams are fundamentally human problems, not just fraud problems How criminals exploit trust, emotion, and purpose The rise of long-term relationship scams and financial grooming What victims actually need and why trauma-informed support matters How awareness, reporting, and collaboration are finally starting to shift the tideThese are the most relevant and valuable links for this episode: AARP Fraud Watch Network (main resource): https://www.aarp.org/money/scams-fraud/ Fraud Watch Network Helpline (call support): https://www.aarp.org/money/scams-fraud/helpline/ AARP BankSafe (for financial institutions):https://www.aarp.org/money/scams-fraud/banksafe/🎙️ About the GuestAmy Nofziger leads fraud victim support at AARP’s Fraud Watch Network, where she has spent over two decades helping individuals navigate the aftermath of scams. She oversees a national helpline, volunteers, and programs focused on education, prevention, and recovery.📣 Call to ActionIf you’re in a financial institution, fintech, or fraud prevention role, this episode will change how you think about scams.👉 Share this episode with your team👉 Start thinking earlier in the scam journey👉 And help shift the industry toward preventionAbout the HostAyelet Biger-Levin is the Founder and CEO of RangersAI and the host of Scam Rangers, a podcast exploring the human side of scams and the people working to protect consumers from financial and emotional harm.Through her work at RangersAI and her leadership within the Global Anti-Scam Alliance, Ayelet partners with financial institutions, policymakers, and advocates to elevate scam prevention beyond controls and technology toward trust-based, customer-centric protection.Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space:https://www.linkedin.com/in/ayelet-biger-levin/RangersAI: https://www.rangersai.com/