<p>None of us like complaints but they do happen but there are a lot of ways to stop complaints escalating.</p> <p>In this podcast Andrew and Louise talk about the principles of handling complaints. But there’s another way to see complaints, you can call them ‘unprompted, positive feedback’. A complaint from a customer is a direct response from your customer telling you that there is a part of your business that can be improved. This is incredibly valuable. After all, people don't usually complain for no reason. If you can resolve a problem for one unhappy customer, you can make sure that that the same problem won't happen in future and so your business can only get better.</p> <p>Listen to how Louise resolves actually problems they have encountered in business and hear Andrew's responses, often negative and quick off the mark but Louise always knows best.</p> <p><strong>Find At The Bench on</strong></p> <ul> <li><a href="https://www.atthebench.com/">At The Bench Website</a></li> <li><a href="https://store.atthebench.com/">At The Bench Tools Website</a></li> <li><a href="https://www.instagram.com/at_the_bench_uk/">Instagram</a></li> <li><a href="https://www.youtube.com/results?search_query=Jewelry+Q+%26+A+With+Andrew+And+Louise">Our Monday Q &amp; A's</a></li> <li><a href="https://www.youtube.com/channel/UChYy8RQRBeEYHOrK3iNCe1Q">YouTube</a></li> <li><a href="https://www.facebook.com/atthebenchUK">Facebook</a></li> </ul>