<description>&lt;p&gt;Are you ready to hear how a sales manager became a customer experience champion?&lt;/p&gt;&lt;p&gt;Ed Micklewright shares his journey from sales at Cyber Till to becoming their Chief Customer Officer. Learn how he:&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Identified and fixed friction points in the customer service process.&lt;/li&gt;&lt;li&gt;Championed a customer-led approach that drove growth.&lt;/li&gt;&lt;li&gt;Created a culture of empathy that improved the bottom line.&lt;/li&gt;&lt;li&gt;Built customer forums and executive sponsor programs for key clients.&lt;/li&gt;&lt;li&gt;Navigated challenges like product migrations and COVID-19.&lt;/li&gt;&lt;li&gt;Discovered the importance of change management and empowering people.&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;
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Are you ready to hear how a sales manager became a customer experience champion?Ed Micklewright shares his journey from sales at Cyber Till to becoming their Chief Customer Officer. Learn how he:<ul><li>Identified and fixed friction points in the customer service process.</li><li>Championed a customer-led approach that drove growth.</li><li>Created a culture of empathy that improved the bottom line.</li><li>Built customer forums and executive sponsor programs for key clients.</li><li>Navigated challenges like product migrations and COVID-19.</li><li>Discovered the importance of change management and empowering people.</li></ul>

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Customer-Led Growth | The Power of Listening & Responding to Your Customers

Customer-Led Growth | The Power of Listening & Responding to Your Customers

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