The CCS Insight Podcast
The CCS Insight Podcast

The CCS Insight Podcast

CCS Insight

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Episodes

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Insightful audio from the global tech advisory firm.

Recent Episodes

Answering the Call: Technology in Modern Policing
JUN 16, 2025
Answering the Call: Technology in Modern Policing
Digital transformation is reshaping organizations in all industries, enabling them to improve efficiency, enhance service delivery and optimize resources. In the private sector, businesses have embraced cloud computing, automation and AI to streamline operations and improve customer engagement.The public sector has traditionally lagged behind, constrained by old systems, siloed data and complex regulatory requirements. However, rising service demands and shifting user expectations are driving a renewed urgency to modernize operations and adopt more agile, technology-driven approaches. In policing, digital innovation is transforming contact management, improving citizen engagement and enabling more effective resource allocation.To hear how one of the UK's largest police forces is approaching this challenge, we spoke with Thomas Boyd, Operations Manager for Change and Continuous Improvement, and Superintendent Rob Brind, Head of Operational Delivery for Contact Management, from Thames Valley Police and the Hampshire and Isle of Wight Constabulary.The discussion explored how digital tools, underpinned by platforms from the likes of Salesforce, are transforming front-line services and driving efficiency in enterprises. This companion report highlights the Thames Valley Police and the Hampshire and Isle of Wight Constabulary's modernization strategy and broader lessons for enterprise transformation.The episode explores:The challenge of modernizing public service operations.A cloud-based approach to digital transformation.Use of digital tools and automation.The future of AI in the public sector.CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.
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53 MIN
Driving Digital Transformation with Marketplace Partnerships
FEB 28, 2025
Driving Digital Transformation with Marketplace Partnerships
Digital transformation has become a fundamental driver of change across industries, altering how businesses approach procurement, IT infrastructure and decision-making. Procurement is undergoing significant changes as digital transformation reshapes traditional sourcing and supplier management. Organizations are shifting from manual, siloed systems to integrated digital solutions, using AI-driven tools to improve compliance, risk management and cybersecurity. These advancements aim to enhance operational efficiency and adaptability, going further than solely reducing costs.Greater flexibility is becoming necessary, replacing rigid approval cycles with more collaborative approaches. Businesses must be able to respond quickly to market changes, supplier challenges and regulatory requirements, using digital marketplaces to streamline software procurement. These platforms provide transparency and efficiency, reducing delays in decision-making.In this podcast discussion, Bola Rotibi spoke to Marta Whiteaker, a leader in AWS Marketplace development, and Sid Vajpayee from Zscaler, a global provider of secure cloud transformation services. The episode covers procurement, partnerships and important areas of digital transformation, such as the evolution of digital marketplaces, the role of channel partners, security, customer challenges and future trends.Our discussion unpacked how marketplaces have simplified procurement and billing for partners, unlocking digital transformation for customers.The episode explores:The role of marketplaces in driving digital transformation.Challenges and benefits of marketplace adoption.Best practices for navigating marketplace partnerships.Security implications with software marketplaces.CCS Insight has produced a free report detailing the key points of the podcast discussion, available here.
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33 MIN